Numerous customers reported slow service, incorrect orders, and poor customer service experiences.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold food, poor presentation, and items being overcooked or undercooked.
Cleanliness Concerns
Several customers noted cleanliness issues, including unsanitary conditions and a lack of proper hygiene practices among staff.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream, meal deals, and friendly atmosphere, indicating that there are positive aspects to the business.
VD
Vickie D
Dec 18, 2025
3.0
I tried calling our order in a few times but there was no answer. She was late. She had just turned on the grill and had to wait for it to heat up. Food was cheap and tasted like it. Ice cream was good. I'm not interested in going back again.
DS
Daniel Short
Jul 17, 2025
1.0
If you value the integrity of your gut do not order the chili cheese dog from here.
What are the operating hours of Dairy Queen Grill & Chill in Crete, IL?
Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:30 PM.
Is there a drive-thru service available at this Dairy Queen location?
Yes, this Dairy Queen Grill & Chill location offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the establishment is family-friendly and welcomes children, making it a good place for families to enjoy a meal or treat.
How can I find exclusive deals or promotions at Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals and mobile offers.
Where is Dairy Queen Grill & Chill located in Crete, IL?
It is located at 1006 E Steger Rd, Crete, IL 60417-1362, United States.
What are some nearby dining options around Dairy Queen Grill & Chill?
Nearby dining options include Hardy's Fish and Chicken, Dal Santo's Italian Sausage, Subway, Northwoods Saloon, and La Cabana Bar & Grill, which offer a variety of fast food, deli, and bar experiences.
Are there any nearby family-friendly entertainment spots close to Dairy Queen Grill & Chill?
Yes, Lacey's Place offers an arcade and amusement park experience nearby, providing fun activities for families before or after visiting Dairy Queen.
What nearby recreational park can customers visit around Dairy Queen Grill & Chill?
Customers can visit Lincolnshire Park, a local park offering outdoor attractions and activities near Dairy Queen Grill & Chill.
How can visiting nearby establishments help customers when coming to Dairy Queen Grill & Chill?
Customers can use nearby points of interest such as Dairy Queen and DQ Crete to recognize the area, or enjoy a meal at other fast food or dining options like Hardy's Fish and Chicken before or after their visit. The proximity to places like Lincolnshire Park allows for recreational activities in combination with their food experience.