Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,173 reviews
5 stars
485
4 stars
286
3 stars
156
2 stars
72
1 star
174
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food being cold, stale, or incorrect, leading to dissatisfaction.
Service Speed
While some reviews praised fast service, others noted long wait times and order inaccuracies.
Staff Attitude
Customer experiences varied, with some praising friendly staff while others reported unprofessional behavior and poor management.
Cleanliness and Environment
The cleanliness of the restaurant received mixed reviews, with some noting it was clean and others mentioning unsanitary conditions.
Operational Issues
Several customers expressed frustration with the drive-thru and lobby hours, as well as issues with order processing and availability.
- IDIngrid DobbsDec 21, 20251.0Food was cold The bread was stale
- JAjohnny adamsDec 10, 20254.0Very good service, good hot chili, all there food is good.
- PSPaul SteurerNov 21, 20253.0I'll tell you what I'll probably never go back to this Wendy's and it has absolutely nothing to do with the food or the staff. I pulled up to the drive-thru to place a simple order and the recording offering their current special did its thing and I already knew what I wanted so I was just waiting for drive-thru attendants voice to place my order well that employee didn't make it in today and won't make it in to that job anymore in the future. Since that job is being performed by an AI computer voice. No human to speak to whatsoever until you get to the window... Until they figure out how to replace that too.
- RWRaymond WrightNov 18, 20255.0The fastest service that I've ever had in a Wendy's and the staff was SUPER friendly!
- NNNNov 8, 20251.0Pickup Method: Drive Thru Date: 11/01/25 11:01 PM Order Number: 1398689573 I ordered a simple Spicy Chicken Sandwich and the kid at the drive thru looked flustered and asked what I got, I told him then he hands me a bag. I get home and find a nasty, cold, soggy burger. What kind of incompetent idiocy is this? Stop hiring illiterate people who can't read on a basic kindergarten level. Wendy's Support didn't even offer me a free sandwich to compensate but wanted me to use a discounted offer. Pathetic! Every Wendy's I go to is disgusting and has incompetent employees.
Frequently Asked Questions About Wendy's
Is 13400 Cicero Avenue Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's located at 13400 Cicero Avenue?
The drive-thru at this Wendy's is open Monday through Friday from 6:00 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does the Wendy's at 13400 Cicero Avenue serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides available via the app or website.
Can I order Wendy's food delivery near Crestwood, IL?
Yes, delivery is available where supported. Use the Wendy's app or visit order.wendys.com and enter your address to check availability.
What payment options are accepted at Wendy's Crestwood location?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 13400 Cicero Avenue for questions or feedback?
You can reach the Customer Care team via live chat or at 888-624-8140. For direct contact with this location, call (708) 239-0905 or visit the Contact page on their website.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing and nutrition info are available on the Wendy's website and mobile app. Nutritional details are listed per item and update with customizations, plus nutrition posters are available in-restaurant.
Which nearby restaurants can customers visit before or after dining at Wendy's?
Nearby restaurants include Jersey Mike's Subs, Buffalo Wild Wings, Charleys Cheesesteaks, Chipotle Mexican Grill, Barraco's pizza, and another Wendy’s location. You might consider these options for a variety of fast food and casual dining experiences.
Are there nearby places where customers can get a haircut near Wendy's?
Yes, there are several hair salons close by including Sports Clip, SC Cuts Crestwood, and Sport Clips Haircuts of Crestwood where customers can get haircuts before or after visiting Wendy's.
What nearby facilities provide entertainment or relaxation options around Wendy's Crestwood?
Nearby options include Doc's Lounge, Pockets Billiards pool hall, and several fitness centers like Focused'n'Fit Training and Final Ten Fitness for recreation and leisure.
Does Wendy's at 13400 Cicero Avenue have drive-thru, dine-in, and takeout options available?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery where available, providing flexible dining options.