Portillo's Crestwood

Reviews

• KK

  KB

  Nov 16, 2025
  1.0
  Terrible service by people worki my closing shift it's awful with their attidure especially the people taking the drive thru orders absolute embarrassing
• LG

  Leonel Garcia

  Nov 11, 2025
  1.0
  I bought a burger and that burger was still raw in the middle. Your cooks are going to get someone sick. I didnt notice until i started eating it. As soon as i seen it i threw it away. I couldnt even give it to my dog.
• AP

  Alejandro Pineda

  Nov 10, 2025
  1.0
  Asked for a big beef combo and this is what was given. (cant post the picture) I was out of town for about a month was craving portillos as soon as I come back I go straight there And honestly i was super disappointed. It doesn't even look appetizing to me anymore.
• GR

  Greg Rasmussen

  Nov 3, 2025
  3.0
  Took forever to get our food. We're asked to pull a head from the drive thru line which is understandable, but we watched as several vehicles pull up and left with their orders before we got our food. We waited over 30 minutes and when our food was delivered to our vehicle, we didn't have our drinks. Thankfully the employee was able to quickly grab them. The fries were at least fresh. The sandwiches were amazing. Just not sure what the hold up was.
• JH

  Jaime Harris

  Nov 1, 2025
  1.0
  I officially give up. I am so angry. They are too far away or I would take this back for a refund. They should be embarrassed but obviously they do not care. I basically received bread sandwiches...where exactly is the beef and this is NO accident. Luckily I also purchased a chili dog, so I will scrape the little meat from my sandwich and put it on my son's so he at least isn't just eating wet bread. The amount of meat between the regular and big beef combined is less than than what's on a regular beef alone. I specifically stopped after work only to open up complete and utter garbage. I want my money back as I Did Not get what I paid for. Also, I added the final pictures which yielded one regular beef barely and nothing on the "big beef". My son was like "wow", not in a good way. On top of all that, I just realized they Did Not include the hot peppers that I paid extra for. Amazing how the odds of my order are in their favor financially. Overcharge for everything, while under delivering. Heating up my chili dog now because I'm starving but I have low expectations that it will be any better. Well ok. So happy my expectations were set so low as I was completely right. I ordered a jumbo chili cheese dog, with no onions. The person taking the order repeated it and so did the young lady handing me my order. So low in behold, I have a ton of onions, which I hate period let alone raw onions. When I looked at my receipt it said chili cheese dog underneath, "onions", which makes no sense as it comes with onions, so if anything it would say extra onions if someone wanted it that way. So now I have to find something, though at this point my appetite is ruined. What should have been a relaxing, pleasant evening, has now turned into a job I hadn't planned on and it cost me instead of paying. At this point after reading so many similar comments it's obvious that this is a trend that no one intends to turn around, so just shut the doors already.

Frequently Asked Questions About Portillo's Crestwood