McDonald's

3.7
1159 reviews
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Business Details

13630 S Cicero Ave, Crestwood, IL
60418, United States
(708) 371-0650
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13630 S Cicero Ave, Crestwood, IL
60418, United States

Hours

Reviews

3.7
1,159 reviews
5 stars
477
4 stars
252
3 stars
173
2 stars
75
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and slow service.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the bathrooms and dining area, with some customers describing the location as dirty.

Order Accuracy

Many customers complained about incorrect orders and missing items, indicating a lack of attention to detail in fulfilling requests.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported issues such as cold food and unsatisfactory items.

Drive-Thru Experience

The drive-thru service received criticism for long wait times and poor organization, with several customers expressing frustration over their experiences.
  • FF
    Father of Four
    Nov 12, 2025
    1.0
    Bald manager seen multiple times topping off drinks with old drinks sitting there. This is not right and is the reason pop always tastes off . Doing this is going to get someone sick.
  • WA
    Wendy Angell
    Oct 20, 2025
    5.0
    The food came out fast.
  • LV
    Leticia Villa
    Oct 3, 2025
    2.0
    The service is good, but the table is very dirty. I had to clean it myself, and the floor is disgusting.
  • MM
    manny
    Sep 21, 2025
    1.0
    every employee working today (sept 21) at 7pm has absolutely no customer service whatsoever. they just stare at you until you talk. theyre also slow. why am i waiting 10 minutes for 2 hamburgers when no ones in line?? ridiculous
  • LZ
    Louise Zielinski
    Sep 13, 2025
    1.0
    The manager who drives a blue pick up truck has no regard for his customers. When my family was finished with breakfast and went to our car in the parking lot, his truck was parked inches from mine. He parked so far over the line his truck was actually in my spot. There was absolutely no way to get the baby in his car seat, and no way for the driver to get in. We had to go into the restaurant, find out who's truck it was, which then found out it belonged to the manager. What was he thinking when he parked? He was going to leave it like that all day and trap the customer's car there? With no access to their drivers side of the car?? Some people unfortunately don't care about others, only themselves. The food and service of the restaurant was great, however my family and I will never return because of the manager and his lack of knowing how to park at his own place of business.
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Frequently Asked Questions About McDonald's

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Thursday from 4:30 AM to 11:00 PM, Friday from 4:30 AM to midnight, Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's?

The drive-through is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 5:00 AM to 11:00 PM.