Chipotle Mexican Grill

3.7
1212 reviews
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Business Details

13340 Cicero Ave, Crestwood, IL
60418, United States
(708) 377-0010
https://locations.chipotle.com/il/crestwood/13340-cicero-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2098
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About

Mexican Restaurant
Chipotle Crestwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13340 Cicero Ave, Crestwood, IL
60418, United States

Hours

Reviews

3.7
1,212 reviews
5 stars
555
4 stars
220
3 stars
127
2 stars
83
1 star
227

What are people saying?

AI-generated from recent customer reviews

Food Quality

While some customers enjoyed the food, many reported issues with freshness, portion sizes, and even food safety, including instances of food poisoning.

Customer Service

Customer service experiences varied widely, with numerous complaints about rude staff, lack of urgency, and poor management, particularly during evening hours.

Cleanliness

Multiple reviews highlighted cleanliness issues, with dirty dining areas and unsanitary conditions reported frequently.

Availability of Items

Customers consistently noted that the location often runs out of key ingredients, leading to disappointment and frustration.

Portion Sizes

There were numerous complaints about skimpy portion sizes, with many customers feeling they were not getting value for their money.
  • SL
    Sam Lap
    4 days ago
    1.0
    Ordered a bowl on 1/8/08 at 6:00 and said it was gunna be ready at 6:10 so I came in at 6:10 and when I went to get my order a Hispanic/white guy with glasses working the register and giving orders out said that they gave my order to the wrong person and I would have to wait for more steak to be made which was another 20 min and when I asked for double steak for the inconvenience the guy said it wasn’t his fault so he’s not gunna make it right, very unprofessional and not caring👎
  • JS
    Jessica Sinaloa
    Jan 4, 2026
    1.0
    It’s currently 8:30pm, this location closes @11pm. They are out of fajita veggies, lettuce, corn, and a couple more options. It’s 2 hours and 30 mins before closing why is this always an issue at this location. I go to Orland location and this is never an issue around this time.
  • JN
    Jay Nightmare
    Dec 22, 2025
    5.0
    Thanks Chipotle for hosting the fundraiser for my nephews swim team!
  • DT
    Denise Thomas
    Dec 8, 2025
    5.0
    I ordered 3 chicken tacos with my favorite toppings and I got a Free chicken bowl it was so Delicious I love this Chipotle it was so Good 🔥🔥🔥 There was a promotion Dec 6 2025.. It's over now watch out for upcoming promotions
  • TA
    Tareq Ayyad
    Dec 6, 2025
    1.0
    Not a good experience They were out of every other item, For people standing in the front and one person working, There is no sense of urgency whatsoever not sure why they were open if they could not have what the customer need
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Crestwood offer?

Chipotle Crestwood offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads, all made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Crestwood?

Chipotle Crestwood is open daily from 10:45 AM to 11:00 PM.