Dunkin'

4.1
670 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Crest Hill, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1724 N Plainfield Rd, Crest Hill, IL
60435, United States

Hours

Reviews

4.1
670 reviews
5 stars
382
4 stars
120
3 stars
67
2 stars
32
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly during afternoon and evening shifts.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers praised the coffee and food, others noted issues with food being cold or improperly prepared.

Cleanliness and Hygiene

Several reviews highlighted poor hygiene practices among staff, including not wearing gloves during food preparation.

Consistency

Some customers expressed that the quality of service and food varies significantly between shifts, with morning staff generally receiving more praise.
  • MR
    Matt Russell
    Nov 1, 2025
    1.0
    They mess up my order every time i go here and when i order it through door dash. EVERY TIME!!!!
  • RL
    romer Leon
    Sep 2, 2025
    5.0
    Funkin es muy bueno su café ☕ es increíble sus tortas muy buenas
  • MG
    Michael Gabby
    Aug 12, 2025
    1.0
    No stars! 1st time going to this location. Always go to Dunkin for my coffee. Simply ask nicely if could steam the milk. Right away gave attitude. Hold time talking polite. Started talking other language talking loud with an attitude. Drove to window guy gives me my order. I got the five dollar bundle coffee with the two wraps and they were both cold! I’m going to start recording I’m tired of people messing with my food I can get sick!
  • DD
    Diana Denison
    Aug 7, 2025
    1.0
    I’ve been going to this Dunkin’ Donuts daily for about a year and never had any issues—until recently. The past two visits have been disappointing due to how rude the staff has become, even though it’s the same people I’ve always seen. On one visit, I ordered my usual coffee, bacon, and hash browns. The employee read the order back correctly, and it was displayed properly on the screen. However, when I received my food, the hash browns were missing. I drove back around to let them know, and the male employee told me I wasn’t charged for them—yet when I checked my bank statement, I clearly was. Then today, when I was placing my order through the speaker, the woman working responded very rudely, saying I was speaking too low and she couldn’t hear me—despite me speaking at a normal level. What’s frustrating is that I’ve always been polite and respectful, and I don’t feel like that same respect has been returned lately. If the staff is unhappy with their job, that’s not the customer’s fault. Sadly, I will not be returning to this location after this repeated behavior.
  • AA
    Antonio Alfaro
    Jul 15, 2025
    1.0
    Poor... #rude customer service. Not exactly what you'd call professional customer service. Very poor hygiene... the employees don't wear gloves, at least not when it seemed like they were forcibly preparing our order. I told the manager I wasn't asking for anything free. The ice cream was literally melted, and he said his ice cream was just as it was served. The man with the big beard wasn't wearing gloves and probably didn't even wash his hands before serving us. We all wanted to get out of there as quickly as possible and throw it away.

Frequently Asked Questions About Dunkin'

What are Dunkin's daily operating hours in Crest Hill, IL?

Dunkin' in Crest Hill is open from 4:30 AM to 10:00 PM Monday through Saturday, and from 5:00 AM to 10:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.