Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, with many expressing frustration over slow service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications, leading to customer dissatisfaction.
Food Quality
Many customers complained about the food being overcooked, cold, or not meeting expectations, with specific mentions of greasy and unappetizing items.
Customer Service
Feedback indicated a lack of friendly and attentive service, with several customers noting rude interactions and poor management.
Positive Experiences
Despite the negative feedback, some customers praised specific items like shakes and tater tots, and noted instances of good service from individual staff members.