McDonald's

3.4
958 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4239 W 167th Street, Country Club Hills, IL
60478, United States

Hours

Reviews

3.4
958 reviews
5 stars
324
4 stars
197
3 stars
159
2 stars
76
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed fresh and hot food, many reported receiving cold or incorrect meals.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and dining area.

Management Issues

Multiple reviews mentioned unprofessional behavior from management, contributing to a negative customer experience.
  • VW
    Vee Wal
    3 days ago
    5.0
    Ice cold coffee was good
  • MH
    Mikeal Hawk
    5 days ago
    1.0
    This place will take 15 minutes for like 2 meals and still mess it up 😭 (This is from a variety of experiences I’ve had at this location, not a specific instance)
  • LD
    Lucas Daulton
    Dec 28, 2025
    5.0
    Great for a quick bite on the go. Food was fresh and hot.
  • TM
    Talon McKinney
    Dec 16, 2025
    1.0
    Waited for over 5 mins before I went to kiosk because no one served me. The manager was rude and looked angry. Probably her natural face when at work. Another employee was using foul language as he clocked out and left for the day. The condition of the Rx? Horrible. Nasty. Drink station was nasty and soaked. Very dirty.
  • AR
    Alyssia Rucker
    Dec 4, 2025
    1.0
    The manager on duty the evening of 12/4 had me in tears on my drive back home. I had ordered 3 of the Grinch meals after hearing about the socks and how good the Grinch salt is. I was disappointed to get home and see none of the 3 meals had the salt so I called and the lady said I could come back up there to get the salt. I made the drive back and brought back 2 of the 3 fries because my dad already ate his not knowing that it came with a special seasoning. I walked in and she asked what my problem was when she saw I had a bag in my hand. I explained the situation and she said, "I did these meals, I know I put the salt in there!" I said, "No, we checked all 3 boxes, there was no salt in there." She proceeded to hand me the salt and I told her I want the fries remade because they would be cold by the time I got back home to put the salt on them. She said, "You're going to have to bring back all the food the next time you do this!" She threw away the fries I gave her then proceeded to remake the 2 fries and bag them. When she set them on the counter to put the salt in she again said, "I know I put them in there!" I said, "I would not have brought the fries back if I would have had the salt." She closed the bag and flung it at me then walked away. I stood there for a moment in shock at the way I was just treated. No one should be treated this way as my feelings were hurt and she basically called me a liar. I would not have left my food at home to get cold to come back up there in the freezing cold if the salt was in the bag. My family and I triple checked, mistakes happen all the time. Anyone could easily think they did something when they really didn't especially when handling multiple orders at once. Maybe she thought she did my order but didn't, who knows, but no one should be made to feel like they're trying to scam to try and get something free especially not over something as simple as Grinch salt. I would of accepted a, "Oh! I thought I put it in there...I apologize." But that was not her response. She needs to learn to always treat others the way you would want to be treated.

Frequently Asked Questions About McDonald's

What are the delivery hours at McDonald's in Country Club Hills, IL?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.

Does this McDonald's location have a drive-through service, and what are its hours?

Yes, the McDonald's at 4239 W 167th Street has a drive-through open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.