Brand Certified
Dunkin'
3.3(318 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
4021 W 183rd St, Country Club Hills, IL
60478, United States
Certified by Dunkin' • Mar 01, 2026
(708) 206-1606
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Country Club Hills, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.3
318 reviews
5 stars
118
4 stars
53
3 stars
32
2 stars
24
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.
Food Quality
Many customers reported issues with food quality, including stale donuts, poorly made drinks, and incorrect orders.
Cleanliness and Maintenance
Several reviews mentioned unsanitary conditions and maintenance issues, such as broken doors and unclean dining areas.
Management Issues
Frequent complaints about poor management and lack of training for staff were noted, leading to a decline in service quality.
Inconsistent Experience
While some customers praised the service and products, many others expressed frustration over inconsistent experiences, particularly with order accuracy and wait times.
- JHJe'Leesa Hampton1 day ago1.0I called to speak with a manager, but the individual who responded was quite unfriendly and unhelpful. When I tried asking a question, she abruptly ended the call by hanging up.
- ARAshley Rush1 day ago1.0The quality of service for this place has gone down significantly ever since Michael and Lindsey no longer work there. The staff are very rude and condescending and my order hasn't been right ever since they left. When I recap my order, they cut me off as if they are annoyed that I'm repeating it back to them. Aaaand it's still wrong. New owners/management need to do something to get the customer service in order. I used to visit every morning before work. Now, I go out of my way to try to go to another location because of the service here.
- KDKAREN DONLONFeb 24, 20265.0I have been going to this location for at least 36 years. I especially love this location as the service is great, the workers are ALL so friendly, I’ve been through about 4 managers and all are friendly and efficient. Best service of all at this location vs other local ones. I would give them 10 stars if I could. Karen Donlon
- ECErick CalderonJan 11, 20265.0This place is chill and nice workers
- CBCharlie BJan 4, 20261.0Business closed early today. I can't order because I don't own a vehicle its only 4:50pm
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website