Dunkin'

Reviews

• AM

  Ana Martinez

  Oct 11, 2025
  4.0
  Nice people
• RA

  Rebecca Alexander

  Sep 16, 2025
  1.0
  My coffee tastes like water with cream I returned it and the second cup was just as bad
• GG

  Gia Garbutt

  Sep 9, 2025
  1.0
  This place needs to be SHUT DOWN me and my close friend went to get to some shakes and they smelt expired and tasted even worse we asked for a refund they had an attitude
• MA

  Maleah’s Adventures

  Sep 9, 2025
  1.0
  Their drinks smelled like expired milk, and it had a very bad after taste. I got no apology or anything along the lines. I couldn’t even get a refund.
• DD

  Dominique

  Aug 7, 2025
  2.0
  HEALTH HAZARD!! THIS LOCATION WILL SERVE YOU COLD AND HARD FOOD. I wish I could upload the 2 minute video evidence I have of a worker at this location confidently saying multiple times that they "cook the snacking bacon only in the morning when they open, and do not cook any again. It is supposed to be served cold. And hard." She said this on camera after I came to ask for the bacon in both my bacon, egg, and cheese with extra egg, and side of snacking bacon order was handed to me absolutely cold. I calmly asked for it to be remade and even if they burned it, that would be fine too! I like burnt bacon too, as long as it's fully cooked, no problem! And she proceeded to explain for 2 minutes that the bacon is made when they FIRST open at 5AM, and not remade again the rest of the day. I ordered these items around 8:30AM. Also, take note of other reviews; they are not lying. This location inside does not have working ice cream on the Baskin Robbins side, a clear shelf where donuts would be, and has no seating inside! This location has some problems but obviously, because they are individually owned, DD cannot do much. They do not send there complaints to corporate or even put it on file about the business. I called the customer service line to make a complaint and they put it back on this location to "call me and ask what can be done to make it better." I mentioned that, this is a severe oversight because they made the mistake, surely we don't ask the bully to come up with a solution to appease the victim? But the manager called me at 11AM on a Monday and left a voicemail of "come and get a free sandwich or whatever you want. Thank you." And that was it - I have not had another return call, even though the protocol I was told is they have 2 business days to rectify the situation with the customer, and they have not actually spoken with me.... anyway BEWARE. This location is a HEALTH HAZARD and you are taking a risk with your health eating meats from this place!!! Go to HOMEWOOD or FLOSSMOOR location; the only way to send a message is to not eat there!

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