Dairy Queen Grill & Chill

3.8
505 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1001 S Main St, Columbia, IL
62236-2405, United States

Hours

Reviews

3.8
505 reviews
5 stars
265
4 stars
84
3 stars
48
2 stars
23
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the fast and friendly service, though some reported inconsistent experiences and poor customer service.

Food Quality

While many enjoyed the food, including ice cream and burgers, there were complaints about cold food, incorrect orders, and declining quality.

Cleanliness

The restaurant was generally noted for being clean, contributing positively to the dining experience.

Pricing Concerns

Several customers expressed dissatisfaction with high prices relative to portion sizes and food quality.

Order Accuracy

There were multiple reports of incorrect orders and items missing from orders, leading to frustration among customers.
  • JK
    J Koogler
    6 days ago
    5.0
    Great Dairy Queen always nice high school kids working there that are very respectful
  • DL
    Duane Langhorst
    Dec 4, 2025
    5.0
    Fast and friendly service
  • FC
    Frances Cavallo
    Nov 30, 2025
    5.0
    Always clean! Helpful staff! Very caring and courteous staff!
  • LB
    Landon Bueltemann
    Nov 20, 2025
    1.0
    Never consistent with hours, closes at 8:45 when their site says 10. Worker comes to us as we walk in the doors and tells us we have to leave because they were just about to close the interior an hour early. Never had good customer service here.
  • JC
    Jennifer Conklin
    Nov 14, 2025
    1.0
    The last 4 times I have came to this location they have forgotten something. The first 3xs I caught it before I left. Tonight I was extremely tired and didn't check my bag. I called the store and was told unless I drove 15mins back to the store I was just out my money. So this must be how they really make their money by charging you and just never give it to you

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, grillburgers, chicken strip baskets, and ice cream cakes.

What are the Dairy Queen Grill & Chill's operating hours?

The restaurant is open daily from 10:00 AM to 10:00 PM.