Jimmy John's

Reviews

• TH

  Tommy Howard

  Apr 23, 2026
  1.0
  4/23/26 8:45p.m. pulled up to the drive through and got told to wait with 0 vehicles waiting on food in the drive through and the lobby is empty. Get told to wait then I guess they forgot to turn the mic off and continued to joke and laugh over the intercom so we just sat and listened for about 6 minutes and we said "hello" and they respond "oh yeah what can we get you" we order and continued to window where the girl is on her phone while we sit on the other side of the glass waiting to pay(same girl taking orders on mic). Doesn't look good for management or the company. Pure laziness in my opinion
• LW

  Lena Walker

  Apr 13, 2026
  2.0
  Make sure you check your order before leaving. Got home and has someone else's order, and although I drove back to get the food i actually ordered, the only compensation offered was for me to keep the food they gave me by mistake 😏
• MN

  Miss Nex

  Apr 10, 2026
  1.0
  Called the store about a delivery after waiting 30 minutes to be told the delivery guy just left with it. Called back 15 minutes later to be told, "well we can start it now. We've been busy".
• DJ

  daisy jaquez

  Apr 9, 2026
  1.0
  This is the second time i come here first the the lady who took my order was rude, and they took more then 10 min to give me my order i thought maybe they were just busy, so this time i order thru the app when i came to pick up my food it took them 20 min to give me my food there was 2 cars infront of me on both of these ocations
• DB

  Dan Buffington

  Mar 28, 2026
  1.0
  If I could give zero stars, I would. We ordered food for delivery at 5:12. No tracking info. I called them at 6:00 wondering when we were going to get our food. We got tracking info finally with a delivery time of 7:15. The delivery driver was in Fairview Heights. Jimmy John's is in Collinsville, and I live in Collinsville. I will never order delivery from them again. UPDATE... Finally received our food at 7:00 . This place is terrible, will be going to a different Jimmy John's if I would ever eat Jimmy John's again.