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Wingstop

2.8
(231 reviews)

Business Details

(618) 551-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Collinsville Collinsville Crossing. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
1075 Collinsville Crossing Blvd, Collinsville, IL
62234, United States

Hours

Reviews

2.8
231 reviews
5 stars
81
4 stars
14
3 stars
13
2 stars
13
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, with some stating they waited over an hour for their food.

Food Quality

Many reviews highlighted issues with food quality, including cold, greasy, or improperly cooked items, with some customers experiencing food poisoning.

Staff Behavior

Several reviews mentioned unprofessional behavior among staff, including cursing, arguing, and a lack of engagement with customers.

Management Concerns

Customers expressed dissatisfaction with management's handling of the restaurant, citing poor organization and inadequate staffing.

Positive Experiences

A few customers noted positive experiences with friendly staff and good food, particularly when the manager was present.
  • OO
    Opiip
    Feb 22, 2026
    1.0
    Regularly messes up my order, always closes early. I don't recommend this one. Literally saw employees sitting outside waiting to clock out.
  • BS
    Belle Star
    Feb 18, 2026
    1.0
    Service was cool The food is another story. I can't tell if it's old or just dry or overcooked. I've been wanting some Wingstop since last week and I waited for this just a mess.😔😔 the staff was nice wish I had taste my food before I left the store
  • KK
    Kit
    Feb 10, 2026
    1.0
    I have NEVER eaten here, nor would I ever, now, and that's just from reading reviews! Four days ago to four YEARS ago???? Reviews are the same?! HOW is this possible that they are still in business!?
  • VN
    Vanessa Nichols
    Feb 6, 2026
    1.0
    Placed an order online and was told they were not going to make our food when we went to pick it up. Still waiting for our refund, 4 days later. When we try to get in touch with the manager, we're told they're not there.
  • OD
    Olivia Dernbach
    Jan 7, 2026
    1.0
    RAW chicken and rude staff!! My husband got us wingstop & i hadn’t ate all day.. get our food and the chicken is completely raw! And I mean RAW. Staff called us a liar on the phone ā€œno, we check the temperature of all our chickenā€ and horrible attitude when my husband brought it back! So disgusting & unprofessional. I ate half of the chicken wing too.. not knowing I could possible catch salmonella!!! This has got to be some kind of health code violation. Oh and they only offered new checking for only the ones that were raw!!!why would anyone want chicken from there again? You served something that could possibly make someone VERY sick. My entire meal should be refunded ** it’s not allowing me to post a picture, but I have plenty!! Straight up raw

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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