Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,250 reviews
5 stars
484
4 stars
335
3 stars
196
2 stars
77
1 star
158
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences of slow service and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables, sticky floors, and unclean bathrooms.
Food Quality
While some customers enjoyed the food, many complained about poor quality, including cold items, incorrect orders, and food that appeared old or poorly prepared.
Staffing Issues
Several reviews mentioned understaffing, leading to long wait times and poor service, especially during busy hours.
Drive-Thru Experience
The drive-thru was often criticized for long wait times, with some customers leaving without placing an order due to delays.
- THTommy HowardNov 9, 20251.0It's 10:40 a.m. and they told me over the speaker they aren't taking any orders. No lunch no breakfast. What kind of management is this? Trash place district needs to step in
- LLLaquita LongOct 30, 20254.0It could be a little clearer but my food is always fresh when I sit in and eat.
- AHAdam HarrelOct 29, 20255.0Food was hot and fresh. Staff was pleasant and overall clean restaurant. Exceeded expectations of a Wendy's.
- TGtyler GibsonOct 8, 20255.0It's just a fun place to stop every now and then to have a fun time talking to people and eating good food with very helpful service if u want a quick and chill meal come here
- NSNatoya StoneSep 25, 20251.0Came through the drive thru around 4:20pm on 9/24/2025 the person at the window as very rude. Myself and my family are pescatarians and started eating meat a short while ago so never order burgers. I asked the lady what was on a jr deluxe for my children as there was no picture and she “Tay” (Not sure if this is her name as the receipt was faded but it starts with an S) said it comes with everything. I said what does everything include as my children are picky. I ask did it include onions? Since it was such a problem to explain to me what was on a burger. There were no cars behind me and no one in the parking lot. She responded again very irritated and loudly EVERYTHING.. I explained to here we don’t eat burger so could she tell me what was on the burger. Long story short I drove around to the window she lied and said it wasn’t her taking my order and someone else did it after she realized I had a problem with her rudeness. I asked for her managers name, didn’t get that either. She had dreads and tattoos on her fingers. I just don’t understand the reason for the nastiness to me. If I was a white women spending my money in this area she would have served me with a smile. This is highly unacceptable and I would like to speak to someone further.
Frequently Asked Questions About Wendy's
Is Collinsville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Collinsville, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Collinsville, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (618) 343-3767.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Collinsville Wendy’s serve breakfast?
Yes, this Wendy’s location in Collinsville, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-thru in Collinsville?
The drive-thru at Wendy's Collinsville is open every day from 6:30 AM until midnight.
Does the Collinsville Wendy's location offer dine-in and delivery options?
Yes, this Wendy's location serves dine-in customers and offers delivery where available.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Is breakfast served at the Wendy's in Collinsville, IL?
Yes, the Collinsville Wendy's offers breakfast with various combos and classic sandwiches.
What types of payment does Wendy's Collinsville accept?
They accept American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I contact Wendy's Collinsville directly for questions or feedback?
You can call Wendy's Collinsville at (618) 343-3767 or provide feedback via their Customer Care team through live chat on their Contact page or by phone at 888-624-8140.
Where can I find Wendy's menu and pricing for the Collinsville location?
Menu and pricing can be found on the Wendy's online menu website or mobile app after selecting the Collinsville location.
Are there car wash services near Wendy's Collinsville?
Yes, Danny's Express Car Wash and Club Car Wash are nearby, making it convenient to grab food at Wendy's while getting your car cleaned.
Which coffee shops are close to Wendy's in Collinsville?
Starbucks is nearby, so you can enjoy coffee before or after your meal at Wendy's.
What other fast food options are available near Wendy's Collinsville?
Nearby fast food options include Wingstop, Taco Bell, Freddy's Frozen Custard & Steakburgers, Long John Silver's, and A&W / Long John Silver's.