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Wendy's

3.7
(1267 reviews)
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Business Details

1061 Collinsville Crossing, Collinsville, IL
62234, United States
(618) 343-3767
https://locations.wendys.com/united-states/il/collinsville/1061-collinsville-crossing
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About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1061 Collinsville Crossing, Collinsville, IL
62234, United States

Hours

Reviews

3.7
1,267 reviews
5 stars
488
4 stars
338
3 stars
197
2 stars
78
1 star
166

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Cleanliness

Many reviews highlighted poor cleanliness standards, with dirty dining areas and unsanitary conditions reported frequently.

Food Quality

While some customers enjoyed the food, there were significant complaints about food quality, including cold items and incorrect orders.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of motivation, impacting the overall customer experience.
  • SP
    Slacking Packing
    3 days ago
    4.0
    The food was good and the service was great.
  • PM
    Patrick McClintick
    6 days ago
    1.0
    Don't order anything with toppings like the baked potato at this store. It's one of my favorite items to get from Wendy's but this store if you order the sour cream and chive, you will get a dry potato, no sour cream. I've had this happen at least 5 times. Finally just gave up.
  • AH
    Alexander Hochstatter
    Feb 9, 2026
    1.0
    Went through yesterday for lunch. I was told they are not taking orders because they are switching from breakfast to lunch. I have worked fast food at multiple places and never would I get away with shutting down the restaurant for the 5 minute process to swap over breakfast and lunch. Feels more like lazy employees who don’t want to multitask.
  • SC
    Sam Carroll
    Feb 7, 2026
    5.0
    Followed all the specifications of my order and were quick and polite. Can't ask for more :)
  • JY
    James Yoder
    Jan 28, 2026
    3.0
    Got dinner today and got a Spicy Chicken sandwich for both my wife and I for dinner. The chicken patty we got was so thin that single ply toilet paper companies called me asking for tips and tricks. Was an absolute waste.
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Frequently Asked Questions About Wendy's

What are the operating hours for Wendy's drive-thru in Collinsville?

The drive-thru at Wendy's Collinsville is open every day from 6:30 AM until midnight.

Does the Collinsville Wendy's location offer dine-in and delivery options?

Yes, this Wendy's location serves dine-in customers and offers delivery where available.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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