Taco Bell

3.1
1258 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1001 Belt Line Rd. in Collinsville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1001 Belt Line Rd., Collinsville, IL
62234, United States

Hours

Reviews

3.1
1,258 reviews
5 stars
363
4 stars
247
3 stars
190
2 stars
101
1 star
357

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unacknowledged customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Feedback indicated inconsistent food quality, with some customers experiencing cold or poorly made items, while others noted satisfactory meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and unclean prep areas.

Management Issues

Customers expressed concerns about management, citing unprofessional behavior and lack of effective oversight.
  • PL
    Paige Laughhunn
    2 days ago
    1.0
    Went 35 minutes before closing and they were already closed. A bit disappointing they did not follow their posted hours of operation.
  • RF
    Robert Fiedler
    Jan 2, 2026
    1.0
    Worst place to get anything from no accountability in anything. Food is bad very bad. Customer service is even worse.
  • TW
    Tamika Whitley
    Dec 7, 2025
    5.0
    My dooordash had my food cold . I went there and they replaced it no problem. Customer service 10/10 . Will be going back
  • RE
    Rachaelle Elliott
    Dec 7, 2025
    1.0
    No longer going to this Taco Bell would rather drive 20-30 min to get it then 5. Asked for no beans on my nachos because I’m allergic and can’t have them and not noticing because meat was all over it it covered the beans and i ended up eating some. Places need to listen to orders, take their time and ect before handing out the food.
  • KC
    Kenneth Carp
    Dec 2, 2025
    1.0
    Bad experience with mobile app. Submitted an order on the app for in store pick up. App said order was being made. Waited 20 minutes and watched others, who ordered after me, get their order before me. The asked where my mobile order is. They then started to make it. What is the point of this app if no one is trained on how to process those orders in a timely manner? Terrible.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at the Taco Bell on 1001 Belt Line Rd., Collinsville?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Wednesday and Sunday, and from 9:00 AM to 3:00 AM Thursday through Saturday.

Does this Taco Bell location offer online ordering?

Yes, you can order ahead online or through the mobile app for pickup or delivery.