Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1001 Belt Line Rd. in Collinsville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Customers frequently reported extremely slow service, with long wait times for both drive-thru and in-store orders.
Food Quality
The quality of food was inconsistent, with many customers receiving cold, poorly made, or incomplete orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of acknowledgment from employees.
Cleanliness
The restaurant was often described as dirty, with unclean floors and unsanitary conditions reported by multiple customers.
Order Accuracy
Many customers experienced issues with incorrect or missing items in their orders, leading to frustration and disappointment.
AD
Anthont Driver
3 days ago
1.0
The worst place in town. The employees are slow and dont care. Was waiting for 40 minutes and one guy just walked back and forth in the kitchen
LM
Lexsie Mustard
Nov 8, 2025
1.0
Got a quesadilla. Shortly after, I got violently ill. Threw up all of my lunch. 100% food poisoning. This whole location just needs to close down
CO
Cameron Ornelas
Nov 1, 2025
1.0
Got food with black bits over all of it from a dirty grill. Tried to call and someone kept picking up and hanging up the phone. This is embarrassing
SH
Shawn Hess
Oct 24, 2025
1.0
Took 25 minutes for three tacos as I watch 30 cars go through the drive-thru. The employee was aggravated when I asked about my order after the first 20 minutes. Do not go to this Taco Bell location
KM
Katie Mae
Oct 12, 2025
1.0
I normally don’t leave reviews, but this experience was disappointing. The cashier was not friendly at all — no greeting or smile, just seemed irritated to take my order. When I got home, I realized my chicken quesadilla was missing entirely from my bag. On top of that, my Doritos Locos taco had an actual piece of plastic inside the shell.
I understand mistakes happen, but between the poor customer service, missing food, and unsafe item in my meal, this visit was unacceptable.