Taco Bell

3.1
1250 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1001 Belt Line Rd. in Collinsville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1001 Belt Line Rd., Collinsville, IL
62234, United States

Hours

Reviews

3.1
1,250 reviews
5 stars
361
4 stars
247
3 stars
190
2 stars
101
1 star
351

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times for both drive-thru and in-store orders.

Food Quality

The quality of food was inconsistent, with many customers receiving cold, poorly made, or incomplete orders.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of acknowledgment from employees.

Cleanliness

The restaurant was often described as dirty, with unclean floors and unsanitary conditions reported by multiple customers.

Order Accuracy

Many customers experienced issues with incorrect or missing items in their orders, leading to frustration and disappointment.
  • AD
    Anthont Driver
    3 days ago
    1.0
    The worst place in town. The employees are slow and dont care. Was waiting for 40 minutes and one guy just walked back and forth in the kitchen
  • LM
    Lexsie Mustard
    Nov 8, 2025
    1.0
    Got a quesadilla. Shortly after, I got violently ill. Threw up all of my lunch. 100% food poisoning. This whole location just needs to close down
  • CO
    Cameron Ornelas
    Nov 1, 2025
    1.0
    Got food with black bits over all of it from a dirty grill. Tried to call and someone kept picking up and hanging up the phone. This is embarrassing
  • SH
    Shawn Hess
    Oct 24, 2025
    1.0
    Took 25 minutes for three tacos as I watch 30 cars go through the drive-thru. The employee was aggravated when I asked about my order after the first 20 minutes. Do not go to this Taco Bell location
  • KM
    Katie Mae
    Oct 12, 2025
    1.0
    I normally don’t leave reviews, but this experience was disappointing. The cashier was not friendly at all — no greeting or smile, just seemed irritated to take my order. When I got home, I realized my chicken quesadilla was missing entirely from my bag. On top of that, my Doritos Locos taco had an actual piece of plastic inside the shell. I understand mistakes happen, but between the poor customer service, missing food, and unsafe item in my meal, this visit was unacceptable.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at the Taco Bell on 1001 Belt Line Rd., Collinsville?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Wednesday and Sunday, and from 9:00 AM to 3:00 AM Thursday through Saturday.

Does this Taco Bell location offer online ordering?

Yes, you can order ahead online or through the mobile app for pickup or delivery.