Location.com logo
Brand Certified

Sonic Drive-In

3.8
(890 reviews)

Business Details

1402 Vandalia, Collinsville, IL
62234, United States
(618) 343-9222

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Collinsville, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1402 Vandalia for the ultimate SONIC experience!

Location

Sonic Drive-In
1402 Vandalia, Collinsville, IL
62234, United States

Hours

Reviews

3.8
890 reviews
5 stars
394
4 stars
207
3 stars
121
2 stars
55
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and understaffing, leading to frustration.

Food Quality

Inconsistent food quality was noted, with complaints about cold, soggy, or improperly prepared items.

Equipment Problems

Many reviews mentioned malfunctioning ordering kiosks and broken credit card readers, causing further delays.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rudeness and poor management.

Overall Experience

While some customers enjoyed their meals and service, many expressed dissatisfaction and indicated they would not return.
  • DM
    Daniel Mueller
    Jan 28, 2026
    2.0
    Place is in rough shape. 1/4 of the ordering kiosks have been removed. Half of the remaining ones don't function. And the ones that do the card readers no longer work and the speakers barely work. Also been several times I stopped by and their "system" didn't pick up that i was in the drive through, so a line formed while I was waiting for someone to take my order, and had to drive around and get at the back of the line. Overall food is good, and service is good, but equipment is in such rough shape it makes it a hassle sometimes.b
  • JH
    Joshua Hampton
    Jan 27, 2026
    5.0
    Been through the drive through a few times recently but had never been to this location before. Definitely the best experiences I've had from any sonic I've been to and I traveled for work for years so I've seen 20+. Very good job! Great food! Great service!
  • AL
    Angel Light
    Nov 26, 2025
    2.0
    Good service if staffed. Always understaffed. Also they are given substandard equipment to work with.
  • KR
    Krystal Reamer-Finley
    Oct 4, 2025
    3.0
    I was pretty upset with today's experience. I placed a mobile order and checked in when I arrived. I arrived just a couple minutes before the estimated arrival time and waited until til 15 minute after that time to call the restaurant to ask about my order. I was told someone would bring my order out immediately..meaning it had sat for a while even though I was there. Someone brings out my order and not only is there a drink missing but the two slushes I got for my girls were completely melted except a small amount...again meaning they had sat for a while. I told the employee my drink was missing and that the slushes needed to be remade. He was very apologetic and took the slushes back to be remade. He came out a few minutes later with my drink and the new slushes. I drive off only to discover the "make it dirty" I paid $1.30 extra for wasn't even in my drink. It is always an issue coming to this location. Either the order is wrong or it takes forever when they are not even busy. I didnt ask for anything for free but provably should have. I am flabbergasted that this employee thought those first set of slushes were even acceptable to bring out to us. I'd like to give him the benefit of the doubt because he was kind and got the brunt end of my attitude, but I don't think we'll be going back there.
  • ET
    Ernie Tidball
    Oct 2, 2025
    1.0
    Super slow! Took almost 30 minutes to get my food. The lady next to me waited about 25 for just a drink!!! Don’t bother wasting your time.

Brand Certified Facts from Sonic Drive-In

This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others