Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Collinsville, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1402 Vandalia for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
886 reviews
5 stars
392
4 stars
207
3 stars
120
2 stars
54
1 star
113
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.
Staff Attitude
While some customers praised the friendliness of the staff, others reported rude behavior and poor customer service experiences.
Food Quality
The quality of food was inconsistent, with some customers enjoying their meals while others complained about cold, soggy, or improperly prepared items.
Management Issues
Several reviews pointed to poor management and staffing problems, contributing to the overall negative experiences reported by customers.
- ALAngel LightNov 26, 20252.0Good service if staffed. Always understaffed. Also they are given substandard equipment to work with.
- KRKrystal Reamer-FinleyOct 4, 20253.0I was pretty upset with today's experience. I placed a mobile order and checked in when I arrived. I arrived just a couple minutes before the estimated arrival time and waited until til 15 minute after that time to call the restaurant to ask about my order. I was told someone would bring my order out immediately..meaning it had sat for a while even though I was there. Someone brings out my order and not only is there a drink missing but the two slushes I got for my girls were completely melted except a small amount...again meaning they had sat for a while. I told the employee my drink was missing and that the slushes needed to be remade. He was very apologetic and took the slushes back to be remade. He came out a few minutes later with my drink and the new slushes. I drive off only to discover the "make it dirty" I paid $1.30 extra for wasn't even in my drink. It is always an issue coming to this location. Either the order is wrong or it takes forever when they are not even busy. I didnt ask for anything for free but provably should have. I am flabbergasted that this employee thought those first set of slushes were even acceptable to bring out to us. I'd like to give him the benefit of the doubt because he was kind and got the brunt end of my attitude, but I don't think we'll be going back there.
- KSKimo SmithOct 2, 20251.0Terrible got like 4 working drive ups drive thru always long place looks closed with half the menus ripped off the poles
- ETErnie TidballOct 2, 20251.0Super slow! Took almost 30 minutes to get my food. The lady next to me waited about 25 for just a drink!!! Don’t bother wasting your time.
- JSJim SorrellSep 22, 20254.0My wife ordered on line and it wasn't ready when I got there. They were busy and no one was standing around so I didn't mind the wait. My sandwich had the onions on it that my wife ask for on hers. I eat onions also so this time it didn't matter. We will try again another day.