At Papa Johns Pizza in Collinsville, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Collinsville pizza for any occasion. Call us for pizza delivery in Collinsville or stop by 501 Belt Line Rd for carryout to order the best pizza in Collinsville, along with breadsticks, wings, and more!
Numerous customers reported long wait times for orders, poor customer service, and issues with order accuracy.
Quality Inconsistency
While some customers praised the pizza quality, others noted inconsistencies in cooking and presentation.
Staff Performance
Feedback highlighted both excellent service from specific staff members and complaints about rude or unhelpful employees.
Delivery Problems
Many reviews mentioned significant delays in delivery, with some orders taking over two hours to arrive.
ZM
Zach Maggio
1 day ago
1.0
I placed an order for 10 pizzas over the phone at approximately 10:30 a.m. for a lunch meeting scheduled around noon. The individual taking the order appeared to be part of an outsourced call center. The ordering process itself went smoothly, and I was told the order would be ready in about 30 minutes.
However, when I arrived roughly 40 minutes after placing the order, I learned there was only one employee working in the store. She explained that because she was alone, an order of that size would likely take an additional 40 minutes or more to complete.
Unfortunately, I needed the pizzas for a scheduled meeting and could not wait that long, so I had to quickly make other arrangements and purchase pizzas elsewhere. While I understand that staffing challenges happen and the employee was doing her best, the situation highlighted a disconnect between the outsourced phone ordering system and the actual store capacity to fulfill large orders in the timeframe provided.
It ultimately put me in a difficult position when trying to provide lunch for the meeting. Better coordination between phone orders and in-store staffing or order capacity would help avoid situations like this in the future.
SF
sandi f
3 days ago
1.0
We order a pizza on 2/26/26 at 3p. It was absolutely delicious! I didn't eat much but fruit but drank fluids the rest of the day. Mainly water. Friday morning I woke up in pain in my stomach that I will NEVER forget. I had to call in. Had broke out in cold sweats, the room was spinning and so had the runs for the rest of the night and all day Friday. I could go see my Dad on this day for it was his birthday. Until Saturday, I had to call in from work. I was so weak from using the restroom and very dehydrated. By Sunday, I was still a bit dizzy but able to get up and move around. Monday 3/2/26 my friend who I shared the pizza with called to say hello. I ended up telling her I got sick and she said she did too about the same time I did. We talked it back to the pizza we shared and the timing and it had to Papa's. I live this place but sadly. I will never eat there again.
SFF
RH
Ruth E Hunter
Jan 31, 2026
3.0
I would buy from Papa Jhons alot but now you want to limit how many toppings. If and when I get Pizza I want lots of toppings and I usually get Wings and sometimes dessert. When you don't limit anymore I will order again.
Very Very Upset was customer
R Hunter
EO
Emily Outland
Nov 22, 2025
4.0
Couldn't find my call in order, they a few were working hard an few were hardly working. Took about 10 minutes in store after it was supposed to be ready.
RS
Ryan Strickland
Oct 18, 2025
1.0
Beware if you order through Uber or anything else they put your order to the bottom of the list. 90 min for a pizza is insane. Only reason we order this slop is because we get a free one from a deal on uber.
What are the delivery hours for Papa Johns Pizza in Collinsville?
Papa Johns Pizza delivers from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Fridays and Saturdays.
Does Papa Johns Pizza in Collinsville offer takeout service?
Yes, takeout is available daily from 10:00 AM to 11:40 PM, with extended hours until 12:40 AM on Fridays and Saturdays.
Can I order Papa Johns Pizza online for delivery or carryout?
Yes, you can order online for delivery or carryout via their website or mobile apps using links provided.
Is contactless delivery available at Papa Johns Pizza in Collinsville?
Yes, Papa Johns offers no contact delivery service to ensure safety and convenience.
Where is Papa Johns Pizza located in Collinsville?
Papa Johns Pizza is located at 501 Belt Line Rd, Collinsville, IL 62234.
What types of food products does Papa Johns Pizza offer?
They offer pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Are there any nearby grocery stores where customers can shop before or after visiting Papa Johns Pizza?
Yes, Schnucks and Schnucks-Collinsville supermarkets are nearby for convenient grocery shopping.
Which nearby businesses can I visit for hair or beauty services close to Papa Johns Pizza?
Great Clips hair salon and Magic Nails beauty and nail salon are nearby for haircuts and beauty treatments.
Where can I find a bank or ATM near Papa Johns Pizza?
Nearby banking options include U.S. Bank, U.S. Bank ATM, and U.S. Bank Branch close to Papa Johns Pizza for your financial needs.
Does Papa Johns Pizza have any special hours during holidays like Christmas?
Papa Johns Pizza is closed on December 25, but they have adjusted hours on December 24, 31, and January 1 as listed in their holiday schedule.
Brand Certified Facts from Papa Johns Pizza
This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: