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Papa Johns Pizza

3.6
(184 reviews)

Business Details

501 Belt Line Rd, Collinsville, IL
62234, United States
(618) 345-4444

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Collinsville, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Collinsville pizza for any occasion. Call us for pizza delivery in Collinsville or stop by 501 Belt Line Rd for carryout to order the best pizza in Collinsville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
501 Belt Line Rd, Collinsville, IL
62234, United States

Hours

Reviews

3.6
184 reviews
5 stars
87
4 stars
29
3 stars
15
2 stars
15
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, poor customer service, and issues with order accuracy.

Quality Inconsistency

While some customers praised the pizza quality, others noted inconsistencies in cooking and presentation.

Staff Performance

Feedback highlighted both excellent service from specific staff members and complaints about rude or unhelpful employees.

Delivery Problems

Many reviews mentioned significant delays in delivery, with some orders taking over two hours to arrive.
  • ZM
    Zach Maggio
    1 day ago
    1.0
    I placed an order for 10 pizzas over the phone at approximately 10:30 a.m. for a lunch meeting scheduled around noon. The individual taking the order appeared to be part of an outsourced call center. The ordering process itself went smoothly, and I was told the order would be ready in about 30 minutes. However, when I arrived roughly 40 minutes after placing the order, I learned there was only one employee working in the store. She explained that because she was alone, an order of that size would likely take an additional 40 minutes or more to complete. Unfortunately, I needed the pizzas for a scheduled meeting and could not wait that long, so I had to quickly make other arrangements and purchase pizzas elsewhere. While I understand that staffing challenges happen and the employee was doing her best, the situation highlighted a disconnect between the outsourced phone ordering system and the actual store capacity to fulfill large orders in the timeframe provided. It ultimately put me in a difficult position when trying to provide lunch for the meeting. Better coordination between phone orders and in-store staffing or order capacity would help avoid situations like this in the future.
  • SF
    sandi f
    3 days ago
    1.0
    We order a pizza on 2/26/26 at 3p. It was absolutely delicious! I didn't eat much but fruit but drank fluids the rest of the day. Mainly water. Friday morning I woke up in pain in my stomach that I will NEVER forget. I had to call in. Had broke out in cold sweats, the room was spinning and so had the runs for the rest of the night and all day Friday. I could go see my Dad on this day for it was his birthday. Until Saturday, I had to call in from work. I was so weak from using the restroom and very dehydrated. By Sunday, I was still a bit dizzy but able to get up and move around. Monday 3/2/26 my friend who I shared the pizza with called to say hello. I ended up telling her I got sick and she said she did too about the same time I did. We talked it back to the pizza we shared and the timing and it had to Papa's. I live this place but sadly. I will never eat there again. SFF
  • RH
    Ruth E Hunter
    Jan 31, 2026
    3.0
    I would buy from Papa Jhons alot but now you want to limit how many toppings. If and when I get Pizza I want lots of toppings and I usually get Wings and sometimes dessert. When you don't limit anymore I will order again. Very Very Upset was customer R Hunter
  • EO
    Emily Outland
    Nov 22, 2025
    4.0
    Couldn't find my call in order, they a few were working hard an few were hardly working. Took about 10 minutes in store after it was supposed to be ready.
  • RS
    Ryan Strickland
    Oct 18, 2025
    1.0
    Beware if you order through Uber or anything else they put your order to the bottom of the list. 90 min for a pizza is insane. Only reason we order this slop is because we get a free one from a deal on uber.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Collinsville?

Papa Johns Pizza delivers from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Fridays and Saturdays.

Does Papa Johns Pizza in Collinsville offer takeout service?

Yes, takeout is available daily from 10:00 AM to 11:40 PM, with extended hours until 12:40 AM on Fridays and Saturdays.

Brand Certified Facts from Papa Johns Pizza

This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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