CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Collinsville is here with warmth and welcome. Panera Bread. Food as it should be.
Customers praised the delicious and fresh food, particularly the soups and sandwiches, but also reported issues with portion sizes and food temperature.
Service Issues
Many reviews highlighted poor service, including rude staff, long wait times, and incorrect orders, leading to customer frustration.
Cleanliness Concerns
Several customers reported unsanitary conditions in the restaurant, including dirty tables and dishes, which negatively impacted their dining experience.
Order Accuracy
Frequent complaints about missing items and incorrect orders were noted, indicating a lack of attention to detail in order fulfillment.
Pricing Concerns
Customers expressed dissatisfaction with the high prices relative to portion sizes and food quality, feeling that the value did not meet expectations.
SB
Seth Blevans
Nov 1, 2025
3.0
I really dislike giving poor reviews. I like Panera/St. Louis Bread Co. I HATE not having a person take my orders. I waited 10 minutes with my son as staff worked and ignored me at the counter. When I was helped, the staff member did not seem to understand I wanted him to take my order; he kept offering me an extra cup. He then could not work the register and when he asked for assistance from another staff member, the staff member dismissed him with a wave and walked away. A third staff member came out and told me I could not have my order because it was not on the menu till November 5th. The item was listed on the digital menu. So, my experience was poor maybe someone else will have a good one. I will NOT be coming back to this location.
RR
Robert
Oct 14, 2025
4.0
Delicious, fresh food. Soups after terrific.
X7
XFamily 72789
Sep 30, 2025
5.0
It was a quick drive through experience. Ordered the group French onion soup because I wasn't feeling good its the closet to famous bar French onion soup I can find. Gave me all the bowls and spoons I needed.
SW
Sara Wiley
Sep 26, 2025
5.0
We have had quite a few issues with our orders. I called up after I placed my order and spoke with one of your managers. I ordered lunch for my team today.
When I tell you that our order was FANTASTIC it does not nearly do it justice. From presentation, to freshness and accuracy it was next level amazing!
She took great care of us, my team has been RAVING that it was the BEST lunch they have ever had! Complete redemption.
Stellar experience and soooo good! Chefs kiss! Thank you so much, for taking great care of us! 6 Gold Stars out of 5. Great job!