Panera Bread

3.9
922 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

525 N Bluff Road, Collinsville, IL
62234, United States
(618) 344-2193
https://www.panerabread.com/en-us/cafe/locations/il/collinsville/525-n-bluff-road
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Collinsville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
525 N Bluff Road, Collinsville, IL
62234, United States

Hours

Reviews

3.9
922 reviews
5 stars
468
4 stars
191
3 stars
96
2 stars
52
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff behavior; some customers praised helpfulness while others reported rudeness and indifference.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Concerns raised about cleanliness, with some customers reporting dirty tables and unwashed dishes.

Food Quality

Food quality is inconsistent; while some enjoyed their meals, others found issues with portion sizes and freshness.

Efficiency

Many customers experienced long wait times for orders, both in-store and drive-thru.
  • M
    Ṝudrặ Ȱm
    Dec 31, 2025
    5.0
    The service was prompt and the food was great.
  • AG
    Amber Gooch
    Dec 30, 2025
    5.0
    We ordered a delivery order and door dash sent it to the wrong place. The staff here went out of there way to make a special trip to make sure we got our food and even gave us desert. Not sure the name of the lady who dropped the food off but i just want to say thank you !!! We have nothing but good things to say in ensuring the best customer service was given.
  • RH
    Rob Greaves (HostPrivilege)
    Dec 6, 2025
    1.0
    Staff will just ignore you. They don’t actually listen to your order. Have and them mess up adding or removing something from a sandwich, or give me the wrong side. They just don't care.
  • IM
    iAngela Mccandless
    Nov 24, 2025
    5.0
    Just ordered coffee. Good and staff pleasant as always
  • SB
    Seth Blevans
    Nov 1, 2025
    3.0
    I really dislike giving poor reviews. I like Panera/St. Louis Bread Co. I HATE not having a person take my orders. I waited 10 minutes with my son as staff worked and ignored me at the counter. When I was helped, the staff member did not seem to understand I wanted him to take my order; he kept offering me an extra cup. He then could not work the register and when he asked for assistance from another staff member, the staff member dismissed him with a wave and walked away. A third staff member came out and told me I could not have my order because it was not on the menu till November 5th. The item was listed on the digital menu. So, my experience was poor maybe someone else will have a good one. I will NOT be coming back to this location.
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Collinsville accept reservations?

No, Panera Bread in Collinsville does not accept reservations.

What are the opening hours for Panera Bread Collinsville?

Panera Bread Collinsville is open daily from 6:00 AM to 9:00 PM.