Jimmy John's

3.6
307 reviews

About

Sandwich Restaurant

Location

Jimmy John's
701 N Bluff Rd, Collinsville, IL
62234, United States

Hours

Reviews

3.6
307 reviews
5 stars
141
4 stars
56
3 stars
24
2 stars
28
1 star
58

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong sandwich preparations.

Service Speed

Customers experienced inconsistent service speed, with some noting long wait times despite the brand's promise of 'freaky fast' delivery.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and dismissive.

Cleanliness

Some reviews praised the cleanliness of the store, while others noted areas for improvement.

Delivery Issues

Numerous complaints were made about delivery problems, including late arrivals and missing items.
  • RS
    Ryan Strickland
    Nov 4, 2025
    1.0
    Truly amazing you can make 6 subs with different customizations and all that but you guys forget the chips for my Uber order. Literally the only easy part of the order and that couldn’t be done right. Going back to Subway and Penn Station and they’re terrible.
  • BS
    Bradley Spanberger
    Oct 24, 2025
    1.0
    Came here last night at 8:30 PM, while they are fully open, and the door was locked. An employee came out and said their "inside system" was down but that the "drive-thru system" was still in and I should just get back in my car and pull into the drive through. Make that make sense. Sounds like an employee just didn't want to serve customers inside. Got back and in car and took my business elsewhere.
  • DM
    David McCormick
    Oct 11, 2025
    5.0
    Clean please, friendly staff and fast/good food.
  • BO
    Bradford Ogata
    Sep 21, 2025
    4.0
    My favorite sandwich chain. I'm especially fond of the bread.
  • MS
    Matthew Staszewski
    Sep 5, 2025
    1.0
    I ordered my lunch and patiently waited for it to be made. In my opinion there are way too many employee's behind the counter. But anyway once my sandwhich was ready i politely said thank you. It was your black employee's who rudely ignored me. She should've said you're welcome. I strongly believe this happened because of my skin color which is white. So she's choosing to be a racist. I did not appreciate being ignored or treated inhumane. There is no absolutely no respect being shown. So your establishment will never again receive my patronage. Oh and there was another white guy who was acknowledged but not me? Wow Seriously? Please do not visit this restaurant. The black employee's are very rude and don't say anything to white people 😡😡😡😡😡😡