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Jimmy John's

3.6
(312 reviews)
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Business Details

701 N Bluff Rd, Collinsville, IL
62234, United States
(618) 344-9117
https://locations.jimmyjohns.com/il/collinsville/sandwiches-2728.html

About

Sandwich Restaurant

Location

Jimmy John's
701 N Bluff Rd, Collinsville, IL
62234, United States

Hours

Reviews

3.6
312 reviews
5 stars
144
4 stars
56
3 stars
24
2 stars
29
1 star
59

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong sandwich customizations.

Delivery Issues

Numerous reviews highlighted slow delivery times and missing items from delivery orders, leading to customer dissatisfaction.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude or unhelpful interactions.

Cleanliness

Several customers noted that the store was clean and well-maintained, contributing positively to their experience.

Food Quality

While many enjoyed the sandwiches, there were complaints about soggy sandwiches and hair found in food.
  • JJ
    JuanCantWin
    Feb 21, 2026
    5.0
    Always have a good experience when picking up food from this location, using the app helps with zeroing in on when to pick up orders plus tracking.
  • SC
    Smart Coa
    Feb 14, 2026
    5.0
    I did a walk in today, had a taste for a great sandwich and Jimmy John's in Collinsville, Illinois, delivered that and even more! I must say it was Wonderful customer service and a delicious sandwich, overall just Great! Thank you Matthew!!!
  • AD
    alyssa daire
    Feb 3, 2026
    2.0
    The only realm I’m giving this a second star is that they brought me my drink. They never delivered my drink to begin with the first time so I called the store and they redelivered it. Then I open my bag of stuff and I ordered a bag of chips that was also not in there so I wouldn’t have gotten a drink or chips.
  • IF
    Ian Farmer
    Feb 1, 2026
    1.0
    Took an hour and a half to deliver 7 minutes away
  • KG
    Karen Gibson
    Jan 19, 2026
    5.0
    Thanks to Jeremiah at the collinsville Jimmy johns,,,701 n bluff rd He showed me how to use my app to get my sandwich,,,,,I really appreciate him being patient with me Thank you again
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Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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