Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food Restaurant
Looking for great pizza in Collinsville? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 608 Vandalia Street .
Numerous customers reported long wait times for orders, with some waiting over two hours and experiencing poor communication regarding their order status.
Food Quality
Many reviews highlighted issues with food quality, including burnt pizzas, incorrect orders, and missing items.
Staff Behavior
Several customers mentioned rude or unprofessional behavior from staff and management, leading to negative experiences.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and failure to follow special requests were noted.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members.
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Shelbs
Nov 4, 2025
1.0
THEY DONT WEAR GLOVES NEED I SAY MORE. 🤢🤮🤮 also it's been burnt the last two times. I never paid attention because I go through the drive through but while I waited for 10 min behind another car with an online order that was ready when I got there for my online order I noticed them making the brownie cookies with out gloves so I asked the girl who just walked in for her shift and she said no and I said disgusting and she said she agreed. Ew.
RH
Ryan Hampton
Oct 15, 2025
1.0
DO NOT order delivery from here.
I called on a Monday ordering 4 pizzas for my team and I half a mile from this store. I the man I talked to was having multiple issues putting in my order and card info, it took almost 30min just to place my order. 45min go by and I call to check on my delivery, turns out he never put it in the system. They gave me a $20 coupon to use on a future order but we waited 1.5hr for the food, never got it, so we missed lunch that day.
It gets worse.
I called two days later on Wednesday ordering the same thing for my team 1.5mi down the road. It took 30min for the employee AND his manager to take my order and figure out how to apply the $20 discount they gave me on Monday. The manager seemed busy and rushed (probably due to lots of pizza being ordered at lunch time) and she didn't have the correct code to apply the discount, so she told me she would send the pizzas my way and deal with the payment later. 30min go by so I call to make sure my pizzas are close to done or on the way. The employee tells me they haven't started the pizzas because they manually wrote the order down instead of putting it into the system because of the coupon issue. They were letting all other orders ahead of mine until I called. I asked him to make sure they start the pizzas, throw them in the oven, and deliver them to me. He confirmed they had been started and would be cooked in 8min and delivered to me in 10min, meaning I should receive them in about 20min. 40min go by. I call again and find out they never even started them. I talk to the manager and she gives me another $20 coupon and said the general manager would call me in a couple days if I want to discuss this issue. We waited 2 hours since my first call and didn't receive lunch.
By the end of this week I had spent roughly 3.5hrs waiting on this store to delivery me pizza and I received none, also spent over an hour on the phone with employees for nothing. Total waste of time and patience.
Never seen a business ran so terribly.
KK
K
Oct 5, 2025
1.0
First off My order was wrong drove back to the pick up window and the gave me the missing pizza its was over cooked but the worst of it all I had hair in not one but two of my pizza WTH is going on in this restaurant???? I was to upset to even go back to this store was not satisfied at allll
AS
Anne Sachs
Oct 4, 2025
1.0
I haven’t ordered Domino’s in a while after getting a couple of pizzas I really didn’t like. However, I heard about their viral pizza (Garlic Parmesan sauce, extra cheese, Philly steak, bacon, and cheddar blend, well done) and decided to try it. Since they tend to skimp on the sauce I ordered extra sauce on the pizza. There is still HARDLY ANY SAUCE!! I mean barely any at all. What is the deal? I mean, what a thing to be cheap about?! I worked for Domino’s years ago and I used to love their pizza. Now, they just don’t seem able to make a single decent pizza? I even got a code for a free pizza…won’t be needing that. Really disappointed.
JB
Jason Bell
Sep 25, 2025
1.0
ordered my food at 5:15 pm. The website said it would be about a half hour the food should be ready. at 6:30 I checked the website and it still said my order was being prepped. I called to to check the status of my order and was informed that it would be an additional hour wait for them to begin making my food. This is unacceptable to wait over 2 hours for 2 pizzas and 1 pasta dish. this is not the first time we have had this issue with this location.