Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1 Collinsport Dr, Collinsville, IL
62234-6104, United States
Hours
Reviews
4.0
574 reviews
5 stars
286
4 stars
132
3 stars
82
2 stars
24
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising the staff's friendliness and efficiency, while others experienced poor service and order mistakes.
Product Quality
Many customers expressed dissatisfaction with the quality of food items, particularly the Blizzards, which were often too runny or lacked mix-ins.
Pricing Concerns
Several reviews mentioned that prices have increased while portion sizes or product quality have decreased, leading to a perception of poor value.
Cleanliness Issues
Some customers noted cleanliness problems within the restaurant, affecting their overall dining experience.
Positive Experiences
Despite the negatives, there were numerous positive comments about the food and service, highlighting a few staff members who provided exceptional customer service.
- JRjan reppNov 11, 20255.0Yummy ice cream
- JMJ mitchellOct 10, 20251.0They have gone up in the prices giving you less product. Cook at home
- AGAspen GillmanOct 2, 20253.0Usually decent service and polite staff, but this is the third time we've gotten Blizzards here and they're basically just plain soft serve- virtually no mix-ins. 🫤
- BDBrian DavitzAug 11, 20251.0Paid 5.39 for a medium chocolate malt and there’s not enough chocolate to even change the color of the ice cream I even asked this is chocolate not vanilla right and was assured it was chocolate. Can’t even taste any chocolate in it. Fir 5.39 there should be enough chocolate in my malt it should be brown not white
- CPChristopher PerezAug 2, 20252.0Because they forgot so much food
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food does Dairy Queen Grill & Chill in Collinsville offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.
What are the regular operating hours of Dairy Queen Grill & Chill?
They are open daily from 10:30 AM to 10:00 PM.
Are there any special holiday hours or closures at Dairy Queen Grill & Chill?
They are closed on November 27, 2025, and December 25, 2025, and open from 11:00 AM to 4:00 PM on December 24, 2025.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, they have a drive-thru available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location offers booster seats, high chairs, is wheelchair accessible, and welcomes families and children.
Does Dairy Queen Grill & Chill provide outdoor seating and WiFi?
Yes, they have outdoor seating and offer free WiFi for customers.
How can I order food for pickup from Dairy Queen Grill & Chill?
You can place pickup orders online at their official website order page.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill in Collinsville?
Nearby options include Applebee's Grill + Bar, Pizza Hut, Popeyes® Louisiana Kitchen, Jimmy John's, Burger King, Steak 'n Shake, Ruby Tuesday, and Bandana's BBQ.
Are there places to get fuel or convenience items near Dairy Queen Grill & Chill?
Yes, nearby you can find MotoMart, which is a gas station, convenience store, and grocery store, as well as Blue Rhino Propane Exchange for propane services.
What medical or dental services are located near Dairy Queen Grill & Chill?
Nearby medical services include Ronald Zambaldi DMD, Liesen Family Dental, Creating Smiles Cosmetic and Family Dentistry, Collinsville Chiropractor, Gateway Medical Group, SSM Health Physical Therapy, Collinsville Physical Therapy & Wellness, Melissa Kalaher family practice, and Heartland Pediatrics.