Arby's

3.9
640 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4 Eastport Plaza Dr, Collinsville, IL
62234, United States

Hours

Reviews

3.9
640 reviews
5 stars
298
4 stars
150
3 stars
79
2 stars
45
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported mixed experiences with service, ranging from friendly and efficient to rude and unhelpful.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others received cold or poorly prepared items.

Order Accuracy

Many reviews highlighted issues with order accuracy, particularly in the drive-thru, with frequent complaints about missing items or incorrect orders.

Cleanliness

The restaurant's cleanliness received positive remarks from some customers, while others noted dirty tables and unsanitary conditions.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and perceived poor value for the quality of food received.
  • DP
    Daiana Poblete
    Dec 20, 2025
    1.0
    The prices displayed in the restaurant are not the same as what the cashier will charge you later; their response was that's how the system works. The Hamburger was undercooked. Reference photo .
  • NN
    Nate
    Nov 18, 2025
    1.0
    Please open the blinds/curtains in the dining room. Attract business, not turn it away. You're getting paid to work. 💯 *Updated* Food cost too high? Employees including the GM, should be ringing up there food AND paying for it if it's free or not. Soda cost nothing compared to a sandwich. Come on folks.
  • VP
    Valerie Powell
    Nov 5, 2025
    5.0
    There’s nothing like a Arbys roast beef with cheese dipping it into the aujus sauce Yum And the steak bites were so juicy
  • TC
    Teri Crest
    Oct 24, 2025
    3.0
    Ordered the new steak nuggets.Not too bad of a wait but once I got them, they were burnt. I couldn't eat them because they tasted like burnt meat.No taste and dry.
  • LD
    Larry Doyle
    Oct 22, 2025
    2.0
    I came through the drive through about 7:50 pm on 10/22/25 I was the only person there. It took them 10 minutes to send out a large chocolate shake a Dr pepper and a burger, a Wednesday evening with no customers. That's pathetic. The burger was under cooked. I'm glad I won't be in this area much.