I had a very disappointing experience at Dairy Queen today.
While I was at the first window paying, I could clearly see the employee at the second window already holding my ice cream, prepared to hand it to me. However, when I pulled up, her demeanor completely changed. She stepped back, had a visible attitude, and appeared irritated.
When she finally handed me my ice cream, she did not greet me or say anything at all. I asked for a lid, and although she did give it to me, her tone and overall attitude were very rude and unwelcoming.
What made the experience worse is that I felt judged. My daughter’s car seat was turned while we were in line.. I use a rotating car seat specifically designed to turn (grace turn2me). Since I was in line I turned her car seat so she could see me. It felt like the employee made an assumption about my parenting, as if I wasn’t using the car seat correctly, which was both unnecessary and uncomfortable.
Customer service should feel respectful and neutral at the very least. Unfortunately, this interaction felt cold, judgmental, and unprofessional, and it left a negative impression. I don’t usually leave reviews, but this experience stood out enough that I felt it needed to be shared.
JY
just Jamie Yes
Mar 20, 2026
5.0
This was a shockingly nice trip to dairy queen. Clean shop and bathroom and the food was fresh and made well. The employees were kind.
JG
Jeffrey Gillespie
Mar 19, 2026
5.0
Very clean, inviting, and comfortable store. Great variety. Hot, fresh, and delicious food that looks as and taste better than advertised served up in family atmosphere. Prices were great as were portions. Excellent value. Staff was excellent and very personable. From the ice cream to the burgers no complaints. Would highly recommend. Thanks to them all. May God richly bless them.
II
IceBlue112
Jan 21, 2026
5.0
Haven't been to a dairy queen in years, was pleasantly surprised at the service and food quality.
BW
Bruce Wiedow
Jan 13, 2026
4.0
Good food but ever rising prices. Ice cream is soft.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food does Dairy Queen Grill & Chill in Clinton, IL offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and breakfast items.
What are the operating hours of Dairy Queen Grill & Chill at 16 Kelli Dr, Clinton, IL?
Dairy Queen Grill & Chill is open daily from 7:00 AM to 10:00 PM.
Does this Dairy Queen location have a drive-thru and seating options?
Yes, it offers a drive-thru as well as both indoor and outdoor seating.
Is the Dairy Queen Grill & Chill in Clinton family-friendly and accessible?
Yes, the location is family-friendly, has booster seats, high chairs, restrooms, and is wheelchair accessible.
Can I place an order online for pickup at Dairy Queen in Clinton, IL?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/11688/.
Does Dairy Queen Grill & Chill serve breakfast at this location?
Yes, breakfast is served at this Dairy Queen location.
Are there any nearby gas stations around Dairy Queen at 16 Kelli Dr?
Yes, nearby gas stations include Turkey Hill, bp, and Minit Mart, which could be convenient for refueling before or after your visit.
What entertainment options are close to the Dairy Queen in Clinton, IL?
The Clintonia Eagle Theater is nearby, offering cinema and arts entertainment for a fun outing before or after dining.
What other fast food or dining options are near Dairy Queen at 16 Kelli Dr?
Nearby fast food options include Jimmy John’s, KFC, Taco Bell, and McDonald's for a variety of meal choices.
Are there shopping or retail spots near Dairy Queen Grill & Chill in Clinton?
Yes, local options include Walmart, Country Junction, Evie On Walnut, and Clinton Antique Mall for shopping and gifts.
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