Location.com logo
Brand Certified

Wendy's

3.4
(1918 reviews)
Get DirectionsOrderMenuCallWebsite

Business Details

5147 W Cermak, Cicero, IL
60804, United States
(708) 863-3606
https://locations.wendys.com/united-states/il/cicero/5147-w-cermak
GoogleFacebookInstagramTwitterTikTok

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5147 W Cermak, Cicero, IL
60804, United States

Hours

Reviews

3.4
1,918 reviews
5 stars
748
4 stars
366
3 stars
236
2 stars
128
1 star
440

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with long wait times and incorrect orders being common issues.

Food Quality

Many reviews mentioned poor food quality, including cold, stale, or improperly cooked items, leading to dissatisfaction.

Drive-Thru Issues

Customers frequently experienced problems with the drive-thru process, including being asked to pull over and wait, which contributed to frustration.

Mixed Experiences

While many reviews were negative, a few customers noted improvements in service and food quality, indicating some positive changes.
  • SA
    Sharron A
    Feb 18, 2026
    1.0
    Just want to share my update today of what happened at Wendy’s located in Cicero Illinois. The employees was very rude and disrespectful. They were going back-and-forth arguing and cursing in front of children. I paid for my order off my debit card. My order didn’t come up in their system and they were arguing back-and-forth with me about the order. One of the managers they say her name is Natalie, but she had a badge on Saying LUZ was very rude and disrespectful. It took me over 30 minutes to get my order as I waited for them to do everyone else order but had already had my money. This whole entire experience was terrible and I would never recommend anyone there and we’ll be going to the Better Business Bureau and reaching out to corporate
  • EL
    Edgar Loera
    Feb 13, 2026
    1.0
    Always slow. They always let one car at a time on the drive thru, once you get to the window they tell u can you reverse behind the pole. They worry more on stopping the drive thru time than customer service
  • JK
    jim kubicki
    Feb 11, 2026
    3.0
    To expensive
  • LH
    Lesley Haynes
    Feb 11, 2026
    1.0
    I will never return. I went to the Wendy’s on Western and their AI machine wasn’t working and could not take orders so I come to this location. AI takes my order. I wait in the drive-through line only for the lady at the window to tell me they’re out of salads. Why didn’t AI tell me that get rid of AI .
  • AG
    Abel García
    Jan 31, 2026
    1.0
    They never took my order horrible service.
Read more reviews on Google

Frequently Asked Questions About Wendy's

Is West Cermak Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on 5147 W Cermak?

The drive-thru is open daily from 6:00 AM to 3:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Facebook
Google
Apple
+100
Others