Toast It IZ

Reviews

• TT

  TheeKhokoChanel

  Apr 10, 2026
  5.0
  Went to Toast it Iz for my cousin’s 30th birthday brunch. Came from Arkansas and this place was highly recommended. We had Soraya and Brielle as our servers. The food was good, but the service was AMAZING. Everything came out timely and they were able to handle our large party and our MANY needs. Very friendly and great attitude! Thank you ladies!
• RT

  Rhonda Towner

  Apr 3, 2026
  1.0
  This was one of the worst eating experiences I have ever had. We were celebrating my daughter‘s birthday and had made a reservation for 12 people. We were seated pretty quick, but it went downhill after that. They had no silverware available so we were giving plastic silverware and not even enough for all 12 people. We received our drinks even though one was missing which we got later. Then it even got worse. We received some of the appetizers, but not all at one time and after a two hour wait only one entrée came out. We had children with us and none of their food came out. The only reason I gave them one star is what we did receive was good. After 2 1/2 hours, we were informed by the server/manager that we were not going to get any food so we might as well leave! When we left we saw no one with food. There was no explanation so we don’t know if the kitchen had closed. if there were any emergencies , or what had happened. This was at the Hubbard Street location. My daughter was in tears since this was her birthday brunch with her family. Will never visit this location again.
• CW

  Christopher Wilson

  Apr 1, 2026
  1.0
  We had a pretty disappointing experience. One of our entrées was supposed to come with toast, but it never arrived. I asked for it twice during the meal and still didn’t receive it. Then, when the check came and we were completely finished eating, the waitress casually asked if we still wanted the toast—without any acknowledgment or apology for missing it in the first place. Service aside, the food itself was just average at best and definitely not worth the price. For what you pay, you expect better attention to detail and a more responsive staff. Unfortunately, between the lack of service and overpriced, mediocre food, we won’t return.
• NP

  Nik's POV

  Mar 29, 2026
  3.0
  Visited last week for Sunday afternoon brunch... We had a 1:30 reservation and by 2:10 we were still waiting to be seated. After pulling the hostess to the side again, we were finally seated. Then sat another 10 minutes with no greeting, no water—nothing. Before even sitting, we were told the kitchen was already an hour behind. While waiting, I noticed a lot of staff behind the bar. What stood out though… was a staff member back there taking pictures/videos and having drinks while the restaurant was clearly overwhelmed. At that point, we were ready to leave. I wanted to at least share our concerns with management before going, and a young lady (who I assumed was a manager) convinced us to stay, saying they’d push our order through. The owner came by briefly, but we didn’t see her again and wait times didn’t improve. It still took about 20 more minutes just for a server to come back and take our order. Even though we were told our food would be expedited, it was still a long wait—and we noticed tables seated before us dealing with the same issue. What I found odd was that after we expressed concerns, the manager kept chasing down a server multiple times instead of just taking our order herself. Now I will say this—the food was good. That’s honestly the only reason I’m giving 3 stars. But the service and overall experience? Absolutely disappointing. I had never been to the Evergreen location because I’d heard similar things, but decided to give this one a chance. There’s definitely potential for this to be a great spot, but operations need serious improvement ASAP.
• ST

  Suvondal Taylor

  Mar 22, 2026
  2.0
  I had high hopes for Toast It Iz (River North) because I was considering hosting my birthday brunch here in May for about 15 people because I love the aesthetics. I decided to do a trial visit first and I’m really glad I did. We arrived around 1:15 PM and were told there would be a wait, which was fine. However, we were immediately told that even once seated, food wouldn’t come out for at least an hour because the kitchen was extremely behind. Not ideal, but we decided to stay, order drinks, and try an appetizer while we waited. After waiting about 10–15 minutes, we noticed parties who came in after us being seated first. We had to flag someone down to get attention, and they eventually seated us with an apology. From there, the experience continued to go downhill: • We initially ordered jerk oxtail egg rolls only to be told about 10 minutes later they were out. • We switched to chicken tacos (which were good), but they took about 30 minutes. • Shortly after, we were told we couldn’t order entrees yet because the kitchen needed to catch up… then 15 minutes later, we could, but it would be another hour wait. At this point, it was raining and we didn’t want to leave and start over elsewhere, so we stayed. We ordered a catfish dinner, hot honey wings, and red beans & rice, asking for everything to come out together. Unfortunately, communication seemed completely off: • The wings came out early (not as requested), then were taken back. • The entrees later arrived without the wings. • After speaking with multiple staff members (3–4 different people), we asked for the wings to be removed altogether. • Then, right as we were finishing, they brought the wings anyway and they were cold. We were there from 1:15 PM to 4:30 PM… for just two people, one drink each. As for the food: • The tacos were the highlight, definitely the best thing we had. • The catfish looked under-seasoned and lighter than others we saw. • The mac & cheese and greens were okay. • Everything was edible, but nothing stood out enough to make up for the experience. Overall, I’d give the food a B, but the service and overall experience brought this down significantly. I’m really disappointed because I was excited about celebrating my birthday here but based on this visit, I’ll be looking elsewhere.

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