Panera Bread

Reviews

• KK

  karina k

  Feb 11, 2026
  5.0
  Dont know why people here on Yelp are so mean w such low ratings because this Panera is clean and it's convenient to anyone being downtown close to Michigan Avenue and if you are going to see doctors at Northwestern University hospital. Dont drive here it’s downtown. It’s strategically placed on the 2nd floor of the hospital and it’s open to the public. It’s is a very very high volume place and much means the food has to be fresh. And the staff have to be on point and they are like 3 year star Lajuan!! He has excellent memory and is also kind and easy going. Lajuan was a very nice staff person and he was very knowledgeable and helpful. The food is healthy and good and you have choices ... this is not a Michelin star place so don't expect to be treated like royalty here. That’s not fair to Panera…my favorite place to sit and eat and read or work and have charging stations. Maybe that’s why some Yelpers wrote such mean reviews? Be kind w your reviews. This Panera is inside the second floor of one of Northwestern U hospitals and you get a whole bunch of patients or hospital staff or tourists or neighborhood people come here. So you can pipe watch if you want to relax. You also have the hospital right around the corner on the second floor, so you have access to all these tables and chairs that we can sit around charging your phone and wait while you might be seeing a family member at the hospital. You can also eat at other eateries around here on the second floor of the hospital. No ID needed. The only thing I don’t like is that this location has such high volume take out patrons that everything is take out and no reusable silverware or plates or mugs. Just a green environment issue.
• LA

  Lori Abbott

  Jul 14, 2025
  1.0
  Entire Staff needs to be replaced
• BB

  Beth Conaghan (Realtor Beth)

  Dec 27, 2023
  1.0
  Waited 30minutes for a bowl & sandwich! And it was awful…
• SC

  Sunandana Chandra

  Apr 12, 2023
  2.0
  Horribly slow. I am an employee at northwestern and it is impossible to go to the Panera in the hospital, order and pick up food in a timely manner. Results in a complete waste of time. I stood waiting for 35 minutes for a simple salad. There are plenty of other eating options who prepare food in a more timely manner.
• MM

  Mimi

  May 9, 2022
  5.0
  The food is great and the staff are clearly working hard to get everybody’s order out. Good thing to note that a ton of hospital employees are trying to get lunch at the same time so there’s a bit of a wait — ordering online or app ahead of time is advised

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