Jimmy John's

Reviews

• NH

  Nancy Hernandez

  Dec 8, 2025
  1.0
  I work about 7 mins away and have placed my orders from the app. I bearly have enough time to leave go get my lunch and come back. They have always gotten my order wrong. Either something is missing or the sandwich is made wrong. I have also placed for delivery and same issue, missing items and wrongly made sandwich. I have now refused to get jimmy John's from this location for lunch. I unfortunately do not have the time in my break to go in person and place my order. I do not recommend ordering online if im going to get something wrong or missing items every time I place a mobile order. In the pictures added, it was my recent order. The wrapp was not there called right away and I was able to get that delivered, but when the sandwich was opened there there extra ingredients added I did not ask for. Ex: jalapeños and pickles. You can see I had to pick those out, left them in the top right corner. Not sure if visable there was 1 tomato on the sandwich.
• MC

  Margaret Choy

  Jun 30, 2023
  1.0
  I do a lot of in office training with lunch provided and I will NEVER be using JJ again after what I had to deal with. I put the order in the day before for 11:45am thinking that would be plenty of time for my 12-12:30 training and the sandwiches did not arrive until 1:30 when many people already decided to go grab their own lunch because they were hungry. When I called at 12 I was told 20 minutes so I said that's fine they can grab the sandwiches after the training. I had to call 4 more times - once they just put the phone down and no one came back after 5 minutes and another time I was hung up on. Finally I said cancel my entire order of 40 box lunches (over $500) and suddenly it was on the way. I was shocked at how unprofessional the entire situation was handled and I would expect an on time delivery when the order is placed that far in advance. I have reached out multiple times and I am still waiting to hear back from the correct person after 17 days since Customer Service can't share that info.
• RM

  Robin Muldrow

  May 30, 2023
  1.0
  Management nasty and rude. Take your money somewhere else..