Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Chicago Division. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.3
267 reviews
5 stars
100
4 stars
46
3 stars
22
2 stars
20
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unhelpful responses, and issues with order accuracy.
Order Fulfillment
Many customers reported problems with missing items, incorrect orders, and delays in receiving their food.
Food Quality
Feedback on food quality was mixed, with some praising the wings while others complained about undercooked or overly salty items.
Refund Issues
Several customers expressed frustration over difficulties in obtaining refunds for incorrect or missing orders.
- NBNolan's Trash Zone (Nolan B.)Dec 31, 20251.0Love wingstop but this particular location is a complete scam. Had a work party and ordered a sizeable amount. Delivery driver canceled and they didn't bother dispatching. So the food had been sitting there freezing. Asked for a refund and was told that the shift lead there doesn't have access to that feature. Went in for a remake and was told that they notified the manager via text and that the order was refunded (more on this later). Reordered the food and it turned out fine. However. That refund did not go through. I was told to contact them if it did not show up. Over a week later and playing a very frustrating game of phone tag and im still out over 100 dollars. As someone who has worked in food service across varying management levels I know that shift leads generally have the ability to refund orders. Unless wing stops internal system is that bad this restaurant is either very poorly run and/or they're obfuscating the refund process in order to keep their track record cleaner. I've seen multiple reviews citing similar issues to mine so I believe this to be the case. Very dishonest and probably illegal. Should be investigated internally so customers can get their refunds. Will be pursuing this matter personally.
- DMDeisy MendozaDec 7, 20251.0Pésimo producto con mucha grasa y mala la atención . Tanto a los conductores de aplicación como a clientes latinos
- JBJohn BordenDec 1, 20251.0The location apparently made the food that I ordered online, but gave it to someone else by mistake. This is disappointing, but understandable. However, they subsequently refused to fulfill my order even though I never received it. A remarkable failure in customer service, judgment and integrity.
- LSLAMONT SHAFFERNov 27, 20251.0I ordered from them during the overnight last night 11/27 at 12:14 am via UberEats received our food at 12:49 am and my whole family has food poisoning
- CWChad WilsonNov 18, 20254.0Nice place. Food was super fast which makes me think it was premade. I like my wings well done and crispy, they were soggy from the sauce. Still good though. Fries are always amazing.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours for Wingstop Chicago Division?
Wingstop Chicago Division is open daily from 10:00 AM to 1:00 AM, except on Fridays and Saturdays when it remains open until 2:00 AM.
Does Wingstop Chicago Division offer delivery and pickup services?
Yes, Wingstop Chicago Division offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What types of wings and flavors can I order at Wingstop Chicago Division?
You can order classic or boneless wings and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
Can I order Wingstop Chicago Division wings through a mobile app?
Yes, you can order through the Wingstop app available on both Apple App Store and Google Play Store, or via their website.
Is there a drive-through service at Wingstop Chicago Division?
No, Wingstop Chicago Division does not offer drive-through service.
What types of payment does Wingstop Chicago Division accept?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Where is Wingstop Chicago Division located?
Wingstop Chicago Division is located at 47 W Division St, Chicago, IL 60610, United States.
Are there any coffee shops near Wingstop where I can grab a drink before or after my meal?
Yes, there are Starbucks locations nearby where you can enjoy coffee before or after dining at Wingstop.
What other dining options are near Wingstop Chicago Division?
Nearby dining options include The Halal Guys, Jimmy John's sandwich shop, Chicago Q barbecue restaurant, and La Storia Italian restaurant.
Are there any convenient services near Wingstop Chicago Division that I might find useful?
Yes, nearby services include Walgreens for pharmacy and convenience needs, The UPS Store for shipping and printing, and Western Union for money transfer.