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Wendy's

3.7
(1544 reviews)

Business Details

2053 W Lawrence, Chicago, IL
60625, United States
(773) 275-9182

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2053 W Lawrence, Chicago, IL
60625, United States

Hours

Reviews

3.7
1,544 reviews
5 stars
640
4 stars
362
3 stars
228
2 stars
91
1 star
223

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked items, cold food, and incorrect orders.

Customer Service

Feedback highlighted a mix of positive and negative experiences with staff, including rude behavior and poor service, particularly from management.

Technology Issues

The use of automated kiosks for ordering received criticism, with many customers preferring human interaction and reporting difficulties with the system.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty facilities and food handling practices.

Inconsistency

Customers noted a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
  • CC
    Cameron
    Feb 18, 2026
    1.0
    Wendy's needs to focus on quality and consistency because they fail at both of those as of late.
  • RM
    Raul Morillo
    Feb 18, 2026
    3.0
    The new IA server for the drive thru is great, and better cause that way you don’t have to talk with the rude behavior of the employees
  • RT
    Richard Tyler
    Feb 10, 2026
    2.0
    The actual people were very nice that work there, but I was very unhappy and unimpressed by the new audimated cashier at the drive through. Overpriced meals and automated cashier's. I won't be returning this location until they get a proper person back on to take orders.
  • MH
    Matrix Hypnosis
    Jan 13, 2026
    1.0
    just ordered a takout for my girlfriend, brought it home and its completely inedible/unsafe to eat. Chicken is undercooked and tasting old,cheese isnt melted, the flavor is off... Called them to get a refund for my card transaction, they said they cant do that, and i have be physically present to give me the money back... Thank god chargebacks exist specifically for this situation: When a business sells something unusable and then makes refunds difficult. report the transaction to your bank, dispute it and get the money back, while also flagging business for a corporate review, since they cant run their business right.
  • MF
    my face
    Jan 13, 2026
    1.0
    Just gave me a pink undercooked chicken that was clearly sitting to get cold long enough it had that off gamey chicken flavor. If I get sick in sueing.

Frequently Asked Questions About Wendy's

Is 2053 W Lawrence Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 2053 W Lawrence in Chicago currently open?

Yes! This Wendy's location is open and committed to serving you every day.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
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