Wendy's

3.3
2280 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
145 S. Western Ave, Chicago, IL
60612, United States

Hours

Reviews

3.3
2,280 reviews
5 stars
771
4 stars
438
3 stars
372
2 stars
187
1 star
512

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude and unprofessional staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold, stale, or incorrect food items, including missing ingredients and poorly prepared meals.

Cleanliness

The restaurant was often described as dirty, with reports of unclean dining areas and restrooms.

Order Accuracy

Many customers experienced issues with order accuracy, receiving incorrect items or incomplete orders.
  • RJ
    Rena Jones
    Jan 3, 2026
    1.0
    They need to close thus place. Staff is rude,preparing people food without gloves and it dirty
  • YZ
    Yesid Zea
    Dec 27, 2025
    1.0
    La señorita que atiende se molestó porque yo hablo español. Una falta de respeto es un país libre
  • SS
    Sophia
    Dec 23, 2025
    1.0
    Poor customer service skills (2 Black girls...drive thru) If you're going to display attitude when a customer ask a question, you shouldn't work with the public. This is my 2nd time getting such an unprofessional disposition.
  • SN
    Sasikumaran Nandakumar
    Dec 18, 2025
    3.0
    I didn't like that they're using AI to take my orders. Felt very disorienting. But food came in quick and was decent.
  • JJ
    joselyn
    Dec 11, 2025
    1.0
    Place is horrible first time only gave us the burger and fries. Tried again today and only gave us 2 fries, these people don’t do what they get payed for.

Frequently Asked Questions About Wendy's

Is Western Ave & Adams St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 145 S. Western Ave in Chicago currently open?

Yes, this Wendy's location is open 24 hours every day of the week.