Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently complained about food being cold, incorrect, or unsanitary, with some mentioning serious hygiene issues.
Staff Performance
While some staff were praised for their kindness and handling of difficult situations, many reviews noted a lack of professionalism and training among employees.
Cleanliness
Several reviews pointed out that the restaurant was dirty, with issues like unclean tables and malfunctioning restrooms.
Order Accuracy
A significant number of customers reported that their orders were incorrect, indicating a consistent problem with order fulfillment.
BB
Blankonroids
3 days ago
1.0
I dont even have to tell you. How they reacted to it was the funniest thing ever "its the potato skin which even if it was its a solanine risk regardless if you see something like this just throw it out theyre rude so no point in bringing it to them
SA
Stephanie A
5 days ago
5.0
HUGE shoutout to every single staff member that works there! Including the shift managers. When I stopped in for lunch the disrespect from customers is absolutely horrendous and the staff handled it with respect and grace. The manager on shift protected the staff as best as she could have. The staff is incredibly kind to the homeless that stop in.
T2
Tootie 2cutie
Feb 14, 2026
1.0
I was trying to inform the security that I needed to charge my phone to finish my order , bc my phone died mid order and they told me I couldn’t plug my phone ! I had to go outside to charge it, either do drive thru or don’t go
SA
ShaWn Anderson
Feb 10, 2026
3.0
Wendy's (W Division St): Dependable Mediocrity as a Service
This Wendy's operates with the quiet efficiency of a studio system churning out reliable mid-budget pictures. Nothing's winning Best Picture, but everything hits its marks and nobody goes home hungry.
The burgers arrive fresh, the spicy nuggets deliver their contractual obligations, and the speed is genuinely impressive, like a film that knows its runtime and respects it. When you're trying to grab something before a show at the Empty Bottle or just need sustenance after a soul-crushing CTA commute, this location functions as the fast-food equivalent of a competent genre film: it knows exactly what it is and doesn't waste your time pretending otherwise.
Where things get shaky is the custom order department, which treats your specific modifications with the same fidelity that Hollywood treats source material. You said no onions? Here are onions. You requested unsalted fries? Salt. It's the culinary equivalent of a studio note that nobody asked for. And the interior carries all the atmospheric charm of a set that was dressed on a Tuesday and never revisited: functional, fluorescent, and designed to discourage any impulse toward existential reflection.
★★★☆☆ (3/5)
A dependable if uninspired production from the Wendy's cinematic universe, the W Division St location proves that consistency and convenience can carry a franchise even when the details occasionally go off-script. Perfect for a quick refuel, just QC your bag like you're checking final cuts before distribution.
#WendysReview #WickerParkEats #SpicyNuggetAuteurTheory #FastFoodAsGenreCinema
VD
Vihan Dawra
Jan 19, 2026
1.0
This place sucks the staff is rude and arrogant they think they are millionaires putting fries in the bag! Wendys need to hire better people this location everytime takes too long and very very disrespectful. Shame on u WENDYS!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for the Wendy's at 1623 W. Division St, Chicago?
This Wendy's location is open 24 hours every day, with drive-thru and dine-in available around the clock.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 1623 W. Division St offers 24/7 drive-thru service.
Can I order Wendy's food for delivery or takeout from this location?
Yes, delivery and takeout are available. You can order through the Wendy's app or website at order.wendys.com.
Does the Wendy's at 1623 W. Division St serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
They accept American Express, cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on the Wendy's menu website, mobile app, and in-restaurant posters.
How can I contact the Wendy's at 1623 W. Division St for questions or feedback?
You can call (773) 486-2344, use the Wendy's Contact page online, or call Customer Care at 888-624-8140.
Is there a Wendy's app for mobile ordering and offers?
Yes, the Wendy's app is available for download on the App Store and offers mobile ordering and coupons.
What nearby bank can I visit before or after dining at Wendy's?
PNC Bank and MB Financial Bank are nearby for your banking needs around Wendy's.
Are there any fitness centers close to Wendy's at 1623 W. Division St?
Yes, Wicker Park Athletic Club and F45 Training Wicker Park are nearby gyms where you can work out before or after your meal.
What are some nearby dining options besides Wendy's?
Nearby restaurants include Heyday.eatery (a cafe and coffee shop), La Pasadita (Mexican and Latin American fast food), and The Cauldron Chicago (bar and pub).
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