Wendy's

3.8
1761 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2610 W Pershing, Chicago, IL
60632, United States

Hours

Reviews

3.8
1,761 reviews
5 stars
811
4 stars
388
3 stars
233
2 stars
104
1 star
225

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and equipment.

Staff Attitude

Some customers noted that staff appeared distracted or unprofessional, impacting the overall experience.
  • OO
    Official Official
    3 days ago
    3.0
    Fast Food service
  • PE
    Perla Estrada
    Dec 28, 2025
    1.0
    Dont like that they implemented AI at the thrive thru. I had to repeat my order over and over again to it to get it right. I want to talk to real person.
  • AL
    Adriana Loaiza
    Dec 3, 2025
    1.0
    Im did an order n the manager made my order n she didn’t put my hamburger in my order!!!!! How u guys can do these kind of mistakes
  • IT
    iheartBella Tutu
    Nov 28, 2025
    1.0
    I came to the store prior to a Doctor’s visit. We went inside and was not greeted in the counter. Waited about 5 minutes until I decided to go to the kiosk and ordered food there since my Daughter was hungry. Finally ordered there with no problem. The two orders of fries orders were NO SALT. So we sat and wait. While sitting, one of the staff was loud and obnoxious and saying: How could you order fries with No Salt? If you order other things and no salt on your fries, it doesn’t make sense. They were being loud and made us uncomfortable with our order. As soon as my name was called, I approach the counter and said to the server that, the reason why my fries was no salt because my Doctor ordered no eat less salt since I have high blood pressure and I’m on medication. So please tell everybody that. It is very concerning when a staff complains about the customers. I’m not coming back to Wendy’s anymore.
  • DR
    Draven Romero
    Nov 19, 2025
    1.0
    I went here with my girlfriend, the few workers were kind and they did a good job, but the company implemented a new AI voice ordering program, which I'm very upset about. There is currently a job recession, a housing recession, and a crippled economy. Local resturaunts are going out of business because of corporations like this. Once jobs are lost, more are needed. Because of businesses like this, there aren't replacements for the jobs they've removed. I asked the employees to let their district manager know, and I hope they do. I won't be going back to Wendy's again and I'm going to spread the word that this company shouldn't be supported. Companies like this destroy communities, I dont want a company like this in my city. I'm also upset because I have to go somewhere else to get food. What a bummer. I'd rather pay more at a local joint and go longer in between eating than support something like this. Be mindful of where you spend your money.

Frequently Asked Questions About Wendy's

Is 2610 W Pershing Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 2610 W Pershing, Chicago?

The drive-through at Wendy's 2610 W Pershing is open daily from 6:00 AM to 3:00 AM.