Wendy's

3.4
1356 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4412 N Pulaski Rd, Chicago, IL
60630, United States

Hours

Reviews

3.4
1,356 reviews
5 stars
498
4 stars
256
3 stars
160
2 stars
113
1 star
329

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, often citing understaffing and disorganization.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty bathrooms and unclean dining areas.

Food Quality

While some customers enjoyed the food, many noted inconsistencies in quality, such as cold fries and incorrect items.

Staff Behavior

Mixed feedback on staff behavior, with some praising friendly service while others reported rudeness and lack of attention.

Management Problems

Complaints about management included poor customer service, lack of training, and ineffective handling of issues.
  • AS
    Adamari Sotelo
    Oct 12, 2025
    1.0
    It's supposed to be a large size. I understand that these things happen because they have a lot of work, but it's absurd to me that this isn't the first time this has happened. They should be more careful.
  • RR
    Ralph Ricci
    Oct 11, 2025
    5.0
    Professional and tasty food
  • AC
    Alyssa Chavez
    Sep 26, 2025
    5.0
    Scott (The Manager) is the best! I am pregnant and have been craving a frosty. We went late and Scott made sure to take care of us and gave the best customer service.
  • LC
    Luciano Carvalho
    Aug 29, 2025
    1.0
    Place is dirty, bathrooms are not working, whole place smells like sewage, napkins was roll of toilet paper. Probably worst place I've been in a long while, and I ate street food in India and China. This is beyond bad.
  • AB
    Alex B
    Aug 23, 2025
    1.0
    Terrible service! Had to wait a long time for my order, and when I did get it they forgot my frosty so I asked the cashier for it and she just started sweeping the floor instead of getting my frosty while also having other people waiting in line to order(couldn’t order on the kiosk either cause they were broken). It seems like I was not the only person with something wrong with my order because the whole time I was there I saw multiple people complain about their orders being wrong.

Frequently Asked Questions About Wendy's

Is Pulaski Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.