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Wendy's

3.2
(1161 reviews)

Business Details

(773) 481-7971

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3943 N. Harlem Avenue, Chicago, IL
60634, United States

Hours

Reviews

3.2
1,161 reviews
5 stars
389
4 stars
210
3 stars
151
2 stars
82
1 star
329

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall negligence in fulfilling requests.

Food Quality

Feedback indicated that food quality was often subpar, with complaints about cold, stale, or improperly prepared items.

Cleanliness

While some customers noted cleanliness in certain locations, others reported dirty dining areas and unsanitary conditions.

Service Speed

Customers frequently mentioned long wait times and slow service, particularly in the drive-thru.
  • AM
    Ant Mac
    Jan 31, 2026
    3.0
    They sometimes mess up my order
  • GC
    Gary Cee
    Jan 28, 2026
    2.0
    Burgers are paper thin now, thanks now the shareholders have more of our dollars. No more Wendy's for this household. Boycott all fast food eat home and fresh
  • SS
    Sydney Simon
    Jan 14, 2026
    1.0
    terrible service
  • KF
    Karina Flores
    Dec 14, 2025
    1.0
    Drive thru customer service is horrible. They give you attitude like if it’s your fault they have to be there. Simple requests like ketchup since they already don’t put any in the bag and they get mad. The food was cold, the order was wrong, and not to mention the fries were stale.
  • RK
    Ruth K
    Nov 9, 2025
    1.0
    Absolutely worst service. Fast food is slow food. Get your act together in there.

Frequently Asked Questions About Wendy's

Is Harlem & Irving Park Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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