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Wendy's

3.5
(1411 reviews)

Business Details

3610 N Western, Chicago, IL
60618, United States
(773) 525-7368

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3610 N Western, Chicago, IL
60618, United States

Hours

Reviews

3.5
1,411 reviews
5 stars
538
4 stars
285
3 stars
190
2 stars
101
1 star
297

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive.

Food Quality

Several customers reported issues with food quality, including undercooked items, incorrect orders, and instances of food poisoning.

Cleanliness

While some customers praised the cleanliness of the location, others reported unsanitary conditions, including finding hair in food and sightings of pests.

Order Accuracy

Many reviews mentioned frequent mistakes with orders, including missing items and incorrect food being served.

Management Issues

Several reviews pointed out problems with management, including rude behavior and lack of effective oversight of staff.
  • AB
    Aiden Brugada
    Feb 2, 2026
    1.0
    Wife went to pick up dinner. Dude at the register was rushing my wife so fast he didn’t even get her order just mine.
  • RR
    R &R
    Jan 26, 2026
    1.0
    Service Is bad servers are worse. They don’t know the meaning of good customer service. I don’t believe in the customer is always right atleast respect should still be given. No wonder this place is filled with animosity. This is what represents Wendy’s? the workers that gives service to consumers are rude, arrogant, and very disrespectful. Night Shift hello there’s room to grow in a job well done in customer service skills. Attention Wendy’s corporation
  • SR
    Star Rehm
    Jan 17, 2026
    1.0
    food taste like shit
  • TR
    Tobey Rhodeo
    Jan 8, 2026
    4.0
    It's good for a quick fast on the go bit to eat.
  • PH
    Piotr Halerz
    Jan 4, 2026
    5.0
    Great location of Wendy's.

Frequently Asked Questions About Wendy's

Is Western Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's on Western Ave open 24 hours?

Yes, the Wendy's at 3610 N Western, Chicago, IL is open 24/7 every day of the week.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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