Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive.
Food Quality
Several customers reported issues with food quality, including undercooked items, incorrect orders, and instances of food poisoning.
Cleanliness
While some customers praised the cleanliness of the location, others reported unsanitary conditions, including finding hair in food and sightings of pests.
Order Accuracy
Many reviews mentioned frequent mistakes with orders, including missing items and incorrect food being served.
Management Issues
Several reviews pointed out problems with management, including rude behavior and lack of effective oversight of staff.
AB
Aiden Brugada
Feb 2, 2026
1.0
Wife went to pick up dinner. Dude at the register was rushing my wife so fast he didn’t even get her order just mine.
RR
R &R
Jan 26, 2026
1.0
Service Is bad servers are worse. They don’t know the meaning of good customer service. I don’t believe in the customer is always right atleast respect should still be given. No wonder this place is filled with animosity. This is what represents Wendy’s? the workers that gives service to consumers are rude, arrogant, and very disrespectful. Night Shift hello there’s room to grow in a job well done in customer service skills. Attention Wendy’s corporation
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's on Western Ave open 24 hours?
Yes, the Wendy's at 3610 N Western, Chicago, IL is open 24/7 every day of the week.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service 24/7.
What meal services are provided at this Wendy's?
This Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or use the Wendy's mobile app available on the App Store.
What payment methods does this Wendy's accept?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's online menu, mobile app, and in-restaurant nutrition posters.
Is Wendy's hiring in the Chicago, IL area?
You can check current job openings for this Wendy's and nearby locations on the Wendy's Careers page for Chicago, IL.
What nearby public transit options can help me get to Wendy's at 3610 N Western?
You can use CTA Bus Stop 12527 or CTA Bus Stop 8195 to reach this Wendy's location conveniently by public transportation.
Are there other dining options near Wendy's at 3610 N Western?
Yes, nearby dining options include MOD Pizza, Rosati's Pizza, Subway, Popeyes Louisiana Kitchen, Jersey Mike's Subs, Tropical Smoothie Cafe, Dave's Hot Chicken, and Starbucks.
What nearby services can I visit before or after dining at Wendy's?
Nearby services include MyEyeDr. for eye care, Cici Nails & Spa and ColorBox Nails & Waxing for beauty treatments, Verizon and Cricket Wireless for mobile phones, and various medical centers including Chicago Oral Surgery & Implant Center.
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