Wendy's

3.6
1421 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6324 N Western Ave, Chicago, IL
60659, United States

Hours

Reviews

3.6
1,421 reviews
5 stars
597
4 stars
287
3 stars
160
2 stars
80
1 star
297

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times, particularly in the drive-thru.

Food Quality

Several reviews mentioned poor food quality, including stale fries, undercooked items, and overall dissatisfaction with the freshness of the food.

Cleanliness

Customers noted that the restaurant's cleanliness was lacking, with dirty dining areas and restrooms being a common complaint.

Management Issues

There were mentions of poor management and staff conflicts, leading to a chaotic environment that affected service quality.
  • DD
    David Dman
    Nov 15, 2025
    1.0
    Absolutely garbage service here. Period.
  • WT
    walter Thorne
    Nov 11, 2025
    4.0
    Its Wendys you know what your getting, fast, standard, food. This one was clean , polite staff, food tasted like every wendy i had been to.
  • WK
    Wil Kel
    Nov 7, 2025
    5.0
    This location was great for a pit stop for my favorite Wendy’s menu item , double cheeseburger combo. Service was fast, location was clean, food was great. I think a manager might’ve waited on me. She was good. It seemed like a few employees were not working with her so well :( she did a great job tho. Management of this location would be wise to do some more employee training so all could be as helpful as the great manager that waited on me. I’ll definitely be back
  • SF
    Seth Frazier
    Oct 31, 2025
    2.0
    I went in the store and asked for some food to eat because I didn't have the money to buy anything. They denied me any ethical empathy even though I didn't have a penny to tether.
  • HB
    Hamid Butt
    Oct 24, 2025
    1.0
    I wasn’t a front desk just a small cheese potato and it took 10 minutes to somebody come to the front desk and take the order and when they give me my order,

Frequently Asked Questions About Wendy's

Is 6324 N Western Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.