Wendy's

3.8
1037 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5729 S. Kedzie Ave, Chicago, IL
60629, United States

Hours

Reviews

3.8
1,037 reviews
5 stars
489
4 stars
236
3 stars
113
2 stars
47
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and unhelpful management.

Food Quality

Customers frequently complained about food quality issues, including cold, undercooked, or incorrect items.

Cleanliness

Some customers noted that the location was clean and well-maintained, contrasting with other negative experiences.

Order Accuracy

Many reviews mentioned issues with order accuracy, including missing items and incorrect food preparation.
  • MN
    Malik Nitz
    Nov 19, 2025
    1.0
    As much money i spend up in this wendys has to be the most terrible customer service . I used to work as an employee at wendys on 4100 S PULASKI and was never like this. Nuggets was cold and some were undone
  • CR
    Carolina Ramírez
    Nov 8, 2025
    2.0
    If I could give 0 stars I would but I can’t this dint the first time I ordered from here but every single time I order they always somehow forget something today I was in a rush and I ordered some baconator fries they forgot it last it happened with 1 5 dollar meal
  • AV
    Ana Velazquez
    Nov 6, 2025
    4.0
    Great customer service
  • AB
    am baby
    Sep 25, 2025
    1.0
    I ordered food through doordash, like I always do. I get the same thing every time: a biggie bag with a choco frosty, and a daves single. I was given a vanilla frosty instead of my usual chocolate frosty. I also was not given any barbecue sauce and both of the burgers I had order had pickles AND tomatoes when I specifically marked that I didn't want any. while the vanilla frosty was good and I can take the vegetables off my own burger, it wasn't what I had ordered and not what i paid for. genuinely disappointed
  • MM
    moki
    Sep 19, 2025
    1.0
    Rude lady at drive thru, didnt recognize her so she must be a new hire. wouldnt give me a cup holder because i "only ordered one drink" and also because she peeked into my car and saw i had mc donalds drinks. She then said "thats the competeter m'am." Mind you, im a guy lol. She literally stood there and refused to give me a cup holder even when I was being polite, shut the window on me and went back to handling orders. Super rude, do not go here, they will overcharge you for everything.

Frequently Asked Questions About Wendy's

Is Kedzie Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's on Kedzie Ave?

Wendy's drive-through is open from 6:00 AM to 2:00 AM Monday through Thursday and Sunday, from 6:00 AM to 3:00 AM on Friday, and from 6:30 AM to 3:00 AM on Saturday.