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Wendy's

3.6
(1528 reviews)

Business Details

9843 S. Western, Chicago, IL
60643, United States
(773) 233-7006

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9843 S. Western, Chicago, IL
60643, United States

Hours

Reviews

3.6
1,528 reviews
5 stars
547
4 stars
363
3 stars
292
2 stars
118
1 star
208

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Food Quality

Many customers reported issues with food quality, including cold items, dry burgers, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty machines and overall cleanliness concerns.

Order Accuracy

A significant number of customers experienced problems with order accuracy, often receiving incorrect items or missing items.
  • DM
    Donald Muhammad
    Feb 18, 2026
    1.0
    Its not a good look when you have a bunch of teenagers working but their more interesting in fraternizing than working. Soda machine needs to be replaced along with the machine being dirty. It's also not a good look when the Manager on duty is not being respected by her own staff. The disrespect by the staff was very blatant.
  • DG
    Delores Greene
    Feb 17, 2026
    1.0
    They always Forget something I Order
  • OL
    Orquidea lopez
    Feb 1, 2026
    2.0
    Well I want to Say I love Wendy's but today was a total failure 1st soda was tasting like it wasn't exactly cleaned (SPOUT) 2nd forgot my butter and sour cream for my potato (ordered potato & chives that thoses come with order) 3rd Chile the meat wasn't even chopped up like it usually is 4th notice before i pulled away also with out my drink (IT WASN'T GIVEN W/ORDER HAD TO ASK FOR IT) 5th fries had CLUMPS OF SALT OVER POURED (CAN ANYONE SAY BLOOD PRESSURE OVERLOAD) I LIVE NEAR 71ST AND WESTERN BUT THAT LOCATION IS EXTREMELY BAD SO I TAKE THE DRIVE TO THIS LOCATION BECAUSE IT WAS BETTER NOW I KNOW JUST TO STICK TO ARCHER AND ROCKWELL BECAUSE THERE I GET EVERYTHING CORRECT CAN SOMEONE FROM THAT LOCATION GIVE THEM ON WESTERN A REFRESHER ON HOW A FAST FOOD RESTAURANT SHOULD WORK
  • TT
    Tony Tip
    Feb 1, 2026
    1.0
    Decided to go in to place an order because the drive-through line had at least 10 cars walk-in never greeted never took my order. Stood in there for 10 minutes while everyone just stood around moving extremely slow without a care in the world of having guests. This is the worst Wendy’s I’ve ever been to when it comes to customer service
  • RG
    Ramona Gentry
    Jan 28, 2026
    5.0
    I go here for my grandchildren for the five dollar special.They love it. But I do the new frosties, the oreo brownie frosty is to die for.

Frequently Asked Questions About Wendy's

Is 99 + Western 2 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 9843 S. Western, Chicago?

The drive-thru is open Monday from 6:30 AM to 10:59 PM, Tuesday through Saturday from 6:30 AM to 11:59 PM, and Sunday from 7:30 AM to 10:00 PM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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