Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Many customers reported issues with food quality, including cold items, dry burgers, and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty machines and overall cleanliness concerns.
Order Accuracy
A significant number of customers experienced problems with order accuracy, often receiving incorrect items or missing items.
DM
Donald Muhammad
Feb 18, 2026
1.0
Its not a good look when you have a bunch of teenagers working but their more interesting in fraternizing than working. Soda machine needs to be replaced along with the machine being dirty.
It's also not a good look when the Manager on duty is not being respected by her own staff. The disrespect by the staff was very blatant.
DG
Delores Greene
Feb 17, 2026
1.0
They always Forget something I Order
OL
Orquidea lopez
Feb 1, 2026
2.0
Well I want to Say I love Wendy's but today was a total failure
1st soda was tasting like it wasn't exactly cleaned (SPOUT)
2nd forgot my butter and sour cream for my potato (ordered potato & chives that thoses come with order)
3rd Chile the meat wasn't even chopped up like it usually is
4th notice before i pulled away also with out my drink (IT WASN'T GIVEN W/ORDER HAD TO ASK FOR IT)
5th fries had CLUMPS OF SALT OVER POURED (CAN ANYONE SAY BLOOD PRESSURE OVERLOAD)
I LIVE NEAR 71ST AND WESTERN BUT THAT LOCATION IS EXTREMELY BAD SO I TAKE THE DRIVE TO THIS LOCATION BECAUSE IT WAS BETTER NOW I KNOW JUST TO STICK TO ARCHER AND ROCKWELL BECAUSE THERE I GET EVERYTHING CORRECT CAN SOMEONE FROM THAT LOCATION GIVE THEM ON WESTERN A REFRESHER ON HOW A FAST FOOD RESTAURANT SHOULD WORK
TT
Tony Tip
Feb 1, 2026
1.0
Decided to go in to place an order because the drive-through line had at least 10 cars walk-in never greeted never took my order. Stood in there for 10 minutes while everyone just stood around moving extremely slow without a care in the world of having guests. This is the worst Wendy’s I’ve ever been to when it comes to customer service
RG
Ramona Gentry
Jan 28, 2026
5.0
I go here for my grandchildren for the five dollar special.They love it. But I do the new frosties, the oreo brownie frosty is to die for.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 9843 S. Western, Chicago?
The drive-thru is open Monday from 6:30 AM to 10:59 PM, Tuesday through Saturday from 6:30 AM to 11:59 PM, and Sunday from 7:30 AM to 10:00 PM.
Does this Wendy's location serve breakfast?
Yes, this location serves breakfast, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's for delivery from this Chicago location?
Yes, delivery is available via the Wendy's app or order.wendys.com where you can enter your address to check availability.
What payment methods does Wendy's at 9843 S. Western accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's offer dine-in and takeout options?
Yes, this location offers dine-in, takeout, delivery, and a drive-thru option but does not offer curbside pickup.
How can I contact this Wendy's location for questions or feedback?
You can call the restaurant at (773) 233-7006, or reach Wendy's Customer Care team via their website or live chat at 888-624-8140.
Where is Wendy's located in Chicago?
This Wendy's is located at 9843 S. Western, Chicago, IL 60643.
What nearby healthcare providers are close to Wendy's at 9843 S. Western?
Nearby healthcare providers include Advocate Medical Group Primary Care, Karmen D. Maytum NP, Manuel Perez MD, and many other doctors and nurse practitioners.
Are there other dining options near this Wendy's location?
Yes, there is another fast food restaurant, also Wendy's, nearby, along with various other dining options.
How can nearby medical offices benefit customers visiting Wendy's?
Customers visiting nearby medical offices such as Advocate Medical Group Primary Care can conveniently grab a meal at Wendy's before or after their appointments.
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