Wendy's

3.5
1014 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
758 West 117th Street, Chicago, IL
60628, United States

Hours

Reviews

3.5
1,014 reviews
5 stars
361
4 stars
220
3 stars
188
2 stars
75
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Inconsistent food quality; some customers enjoyed fresh meals while others received cold or poorly prepared food.

Cleanliness

Concerns about cleanliness in the drive-thru and dining area, with reports of dirty floors and unkempt equipment.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Wait Times

Long wait times reported in both drive-thru and for mobile orders, contributing to negative experiences.
  • ME
    Mohamed Elkhou
    Nov 15, 2025
    1.0
    Disrespectful employees
  • AA
    A
    Nov 9, 2025
    1.0
    please dont order from delivery app here they always meess up order the staff here close their door at 5 pm so nonone can come inside
  • RC
    Remi Cross
    Nov 5, 2025
    1.0
    They were taking cash only for weeks. They bacon was not fully cooked.
  • LM
    Louise McTush
    Nov 4, 2025
    4.0
    The food is always freshly made. Louise
  • DW
    Darron Willingham
    Oct 4, 2025
    5.0
    Went in today, didn't get I think he was the managers name. Bald guy with glasses,. Excellent customer service, me and my wife stand strong on customer service anywhere we go. Great customer service by my man. Keep up the good work bro. ( Wish I would've gotten his name.)

Frequently Asked Questions About Wendy's

Is W 117 St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.