Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, and displaying negative attitudes.
Food Quality
Many customers reported receiving cold, old, or incorrect food orders, with complaints about the freshness and preparation of items.
Long Wait Times
Several reviews mentioned excessively long wait times in both the drive-thru and inside the restaurant, contributing to customer frustration.
Cleanliness and Atmosphere
Customers noted unsanitary conditions and a generally unwelcoming atmosphere, with some describing the restaurant as dirty and poorly managed.
WI
WILLIE SMITH III
Dec 31, 2025
2.0
My fries weren't salted, the carton was under filled, I ordered a big bacon, they gave me a jr bacon, this store has workers that don't take pride in their appearance, speech or performance
AH
Alex Holden
Dec 21, 2025
1.0
At the pick up window there is a worker who is eating food at the window, while working. She accepted my Coupons, she used a computer, and she stepped on the side and was talking to other workers. Nobody said anything to her about standing in front of the window in view of customers at the window while eating, she didn’t even try to hide it.
I attempted to use one of my coupons, and they said that I couldn’t use it, and the reasoning they gave was not listed on the coupon.
I told them I’ll take the kids meal that comes with it and they asked me to pull up.
10 min later they bring me the kids meals that are cold with old fries. I brought them back in and I was met with attitude and denial until until I told her to take it out touch it.
This same lady who I am talking to inside about the quality of the food, is the same one that was eating in front of the window, she was the same one, putting the fries in the bag after they remade it and the burgers in the bag after they remade it.
SF
Savage Clan Fam
Dec 17, 2025
5.0
Children be in there begging but other then that it’s straight
FR
Francilla Riley
Nov 30, 2025
1.0
On very few Sunday's I go through the drive through and always order me the # 2 which I thought was a sausage, egg, sauce have on there and the potatoe fries and a drink. Knowing that Duncan Donut is steps away, and twice Wendy's got my order wrong, and trying to call them to inform them of this is sickening can't never get anyone on the phone. and I look around I see that Duncan Donut stay packed with customers while Wendy's has no one or very few people in their drive through, I think im gonna have to add myself to the Duncan Donut customer cause Wendy's suck...