Toast It IZ

Reviews

• AP

  Adriana Pierce

  4 days ago
  2.0
  Although I loved the ambiance… The service was terrible. Not only were we not checked on periodically, the pasta was TOO spicy. Our server even said “a couple other tables said the same thing about the pasta”. So she then asked my friend if she wanted some Alfredo sauce to calm the heat down and it in fact did not do that. It just was not to her liking at all. She also did not come and check to make sure it was okay. I had to walk around the restaurant to get her to come back to the table. When the bill came the pasta was still on our bill? Why would we pay for something that was barely touched? And that was not liked one bit. So we had to call her BACK to the table and to tell her to take it off. That server cannot handle the amount of tables given to her. Simple as that. The party of 8 next to us waited over an hour for their food to arrive and then some. A hot mess. As for the hosts, other servers and the restaurant itself though they were great. They checked on us more than our own server did. Crazy
• KR

  Kishana Russell

  Feb 23, 2026
  5.0
  This place is a WHOLE VIBE!! I mean that in the best way possible. From the music to the food to the service, everything just flows together. The atmosphere feels good the moment you walk in. What really made our experience stand out was Mark. He was cleaning a table next to us and took the time to come over and check on our group of nine. He introduced himself to every single one of us and genuinely asked how we were enjoying the food and service. It didn’t feel forced or scripted, it felt real. He was extremely kind, attentive, and welcoming. I think he was the owner, that hands-on presence says everything about how this place is run. His customer service left a lasting impression on all of us and trust me, that impression is traveling back to California, Dallas, San Antonio, and Peoria. That kind of experience sticks with people. I highly recommend this spot. My husband and I will absolutely be back the next time we’re in the city. I just wish we had one in Peoria it would definitely stay packed. Mark the P love a good brunch place!
• LS

  LaTorya Street

  Feb 16, 2026
  2.0
  We made a 12:15 PM brunch reservation at Toast It IZ in River North for 19 guests and left a $200 deposit in advance to secure the table for a birthday celebration. We arrived on time and checked in as instructed. Shortly after, the host stated she “didn’t know it was a large party” and needed to confirm whether we had left a deposit. After waiting with no update, multiple managers became involved. One asked for proof of deposit. Another stated that the person I had been texting no longer worked there. The deposit had been sent via Cash App to the name provided at booking. About 1.5 hours later, we were finally seated — and not together. At that point, our party had dropped from 19 to 13 because of the delay. The smaller table received their food, ate, and finished. The larger table received only some appetizers and no entrees. When food finally came out, it was incorrect. By this time, it was after 4:00 PM. We had been there since 12:15 PM. The server offered to comp my tab, which at that point was only drinks since I never received food. When I asked how the $200 deposit would be handled, I was told it would “come off the bill.” That didn’t make sense because my tab was being comped. Eventually, someone came over, asked how much the deposit was, pulled out cash, and handed me $200. At that point, it wasn’t about the money. It was about the experience. My guests were still waiting to settle their checks after hours of delays and incorrect food. A 12:15 brunch reservation turned into a four-hour ordeal on a beautiful day that was meant to celebrate a birthday. We left hungry. As a small business owner, I understand that things happen. But when deposits are taken and reservations are confirmed, communication and organization matter. Unfortunately, the situation continued to decline instead of improve.
• BB

  Brittney Barnes

  Feb 15, 2026
  1.0
  We were a party of 3 and made a reservation at 1:15. We didn't get seated until 2pm. The waiters are unorganized they don't have a system of who is working what table so our parties and others were just looking around until someone realized we needed a waiter. That took 20 minutes for us to get a waiter. Water was warm not room temp or cold but warm. After 30 mins our salmon croquettes appetizer came it wasn't hot and we had to wait to get silverware. Our waiter was very unattentive we had to ask another waiter for things because we would ask him and he wouldnt bring it back or was just ghost at times. The croquettes don't look like the pictures. We had to wait 1hr and37 mins for our food to come in which it wasn't hot. We got the catfish heart of soul with the red beans and rice as an added side. The fish was hot and good and crunchy we had to ask for hot sauce twice not sure why it wouldn't come with it. The macaroni was not seasoned or flavorful and watery at the bottomthe greens were not seasoned at all and tasted like boiled greens and that's it. The sweet potato corn muffin was hard and over baked. The red beans and rice was good but definitely needed more seasoning and it came with more rice then beans. Overall the experience sucked and took up so much time. We were so ready to go. Which is sad because the music was nice and it's a cute place. Service sucks food was not worth $200.I would not recommend or go back. Seems like most people were having this experience and left irritated.They cannot handled a crowd I would also recommend having seating timeframes as the host said it was according to when people want to leave.
• BT

  Bre Topps

  Feb 14, 2026
  1.0
  Upon entry communication is key when sitting your reservations explain the wait reason. Better communication better understanding. Next, waiting for my food took over an 1 hour, it is Valentine's Day. My res was for 10:45 didn't get seated until 11:17,the food came around 12.30.My food was sat at another table for another guest to touch. The waitress took the food from one table to bring to my table after guest touched it. Thankfully he said something. They took the plates back, 5 min later bring me my order. If I've waited almost 2hours for my food you can't tell me that was a freshly cooked plate. I'm not crazy the whip cream was melted the same. Manager stated took someone else order that was exactly the same? The fact you would turn around and cause another table to suffer and possibly create 2 customer service issues is not understanding to me. At this point I don't trust it and I don't want anything. Thanks for the mimosas but Maybe, just maybe I will try them again on a less crowded day. It's probably too much going on for them to function at full capacity. Manager outside taking a smoke break instead of handling the situation. When I told her I didn't want the food she never came back to the table she went to go smoke. I left that food untouched and on the table. That really aggravated my valentine's day seeing as I have to work this evening, was banking on enjoying my brunch. But I guess not. On a good note the food does look good just wasn't able to taste to enjoy. Happy Valentine's Day

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