Taco Bell Cantina

3.6
1172 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 178 North Wabash Ave in Chicago. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell Cantina
178 North Wabash Ave, Chicago, IL
60601, United States

Hours

Reviews

3.6
1,172 reviews
5 stars
474
4 stars
254
3 stars
152
2 stars
75
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unprofessional, and slow to respond to orders.

Food Quality

Many customers reported issues with food quality, including undercooked items, missing ingredients, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty and in disrepair, with complaints about the state of the bathrooms and dining area.

Long Wait Times

Customers consistently experienced long wait times for their orders, often exceeding 30 minutes, with some waiting over an hour.

Management Issues

Several reviews pointed to ineffective management, with complaints about understaffing and poor handling of customer complaints.
  • DK
    Diya Kamnani
    Jan 4, 2026
    4.0
    Clean taco bell where they mostly get your order correct and one of the best in town. Generous with the sauces and cheese.
  • JL
    Juanita lindsey
    Dec 28, 2025
    1.0
    Worse customer service the lady was super slow it took her 35mins to make my 3 tacos and her attitude was very rude I won't be back!!!!!
  • BW
    Brian Westbay
    Dec 23, 2025
    2.0
    This has got to be one of the most consistently bad Taco Bell‘s I ever have gone to. I mean it’s Taco Bell so it’s delicious but how is it that the cheese in my bean burrito can be not melted? Fresh off the press but not even hot.
  • MW
    manuel weissensteiner
    Dec 21, 2025
    1.0
    Unfriendly and lazy stuff, digital ordering machines were not working, stuff too lazy to take an order at the counter ….
  • AD
    Aly Davis
    Nov 23, 2025
    1.0
    The swing-shift manager at this establishment, Karen Medina, demonstrated prejudicial treatment towards myself and colleague. At arrival, I went to you the restroom, however, Oscar, the cashier, announced to the store that the restaurant were not private. Understood, I purchased a drink and asked if the restroom needed a key to be opened. Oscar explained that the manager would need to open it. He went to Medina and told her that I needed access to the restroom. Medina did not move from the kitchen, and after 3 mins of her failing to acknowledge that I’m was waiting for her , I asked her if she was going to open the restroom and she told me I needed to wait until she’s finished in the kitchen. I explained that I needed to use the restroom and I’d rather not urinate on the floor, Medina tone raised, stating , “I have orders, can’t you see I’m making orders, can’t you wait!” I told her that I could not wait, I needed to use the restroom and she could simply open the door. Medina disregarded and continued to ignore me for another 3 mins. Oscar and Medina continued making food while making me wait to use the restroom. Finally, Medina walked over to the restroom and put in a code. This was disappointing and upsetting because the code could’ve been provided to allow me to use the restroom and allow her to continue working. Instead, Medina was argumentative and disrespectful. When I finally was allowed into the restroom, 2 stalls did not have toilet paper, the store was playing music with racial slurs and profanity, which was not realized until I got inside the restroom. When I finished, I went back to the register and requested a refund for the prejudice treatment received by Oscar and Karen Medina (Manager.) Medina began speaking in Spanish to Oscar regarding me already using the restroom and requesting a refund, yet when Medina was asked to make the transaction, she refused to come to the register. I requested both their names and Medina refused to give me her name while Oscar (cashier) attempted to lie and give me a false name. Medina’s name was on the receipt. I have never experienced such racial discrimination at any establishment and for a “manager” to behave so poorly, it’s unacceptable. Karen Medina should not be a manager of anything. I legit wouldn’t give ay stars if it was an option. Keywords: prejudice, racial discrimination, racial slurs, profanity, prejudicial treatment, argumentative. Attached is the music played in the store. Duration: Order a drink at 4:49 Allowed into the restroom at 4:56

Frequently Asked Questions About Taco Bell Cantina

What are the general operating hours of Taco Bell Cantina at 178 North Wabash Ave?

The restaurant is open from 9:00 AM to 2:00 AM Monday through Thursday, from 8:00 AM to 5:30 AM on Friday, from 5:45 AM to 5:30 AM on Saturday, and from 5:45 AM to 2:00 AM on Sunday.

Does Taco Bell Cantina at this location have a drive-through service?

No, Taco Bell Cantina at 178 North Wabash Ave does not offer drive-through service.