Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Chicago Subway® Restaurant at 3815 N. Broadway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback indicates a significant inconsistency in customer service, with reports of rude staff, long wait times, and poor handling of orders.
Cleanliness
Multiple reviews highlight concerns about cleanliness, including dirty dining areas and unsanitary food handling practices.
Food Quality
While some customers praised the freshness and taste of the food, others reported issues with stale bread and incorrect orders.
Management Issues
Several reviews mention poor management practices, including staff treatment and operational inefficiencies that affect customer experience.
KT
kaleb Teshome
Jan 24, 2026
1.0
This was one of the worst customer experiences I have had, if not the worst.
It took an unusually long time for anyone to appear at the counter to take my order. When a staff member finally did, she was barely audible, visibly disengaged, and yawning throughout the interaction. There was a complete lack of basic courtesy, let alone any acceptable standard of customer service.
While seated and eating, another customer entered and began berating the server over prior experiences. During this outburst, the customer made a disturbing comment, threatening to call ICE on the server. The server appeared to be an immigrant and seemed completely unfazed and continued with their routine as if nothing had occurred. This incident significantly compounded my already negative experience.
There needs to be a serious and immediate review of both customer service standards and how staff are supported.
SH
Schantia Howard
Jan 23, 2026
1.0
Waited in line for 15 minutes.
NC
Nissa Conde (Nissa Conde.)
Jan 6, 2026
5.0
Servicio muy amable recomendable
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Xiang Liu
Dec 30, 2025
1.0
Extremely rude staff. I have never experienced such rude and unacceptable behavior, avoid at all cost. They work with anger and you don’t know what they will put inside
SY
Sinaan Younus
Oct 23, 2025
5.0
Owner is a really kind guy, fresh ingredients & great food. I haven't been to Subway in a while after some bad experiences with quality downtown, but this location was really good. Soup was made fresh to order, will be back for sure.