Subway

3.9
311 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Chicago Subway® Restaurant at 1212 South Michigan Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1212 South Michigan Ave., Chicago, IL
60605, United States

Hours

Reviews

3.9
311 reviews
5 stars
155
4 stars
65
3 stars
40
2 stars
11
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others report issues like stale bread and unappetizing ingredients.

Cleanliness

Several reviews mention cleanliness issues, particularly with dirty tables and unsanitary restroom conditions.

Staff Efficiency

While some customers appreciate the fast service, others have experienced long wait times and unprofessional behavior from staff.

Pricing

Many customers feel that prices are too high for the quality of food and service received.
  • AG
    Alecia G.
    Nov 1, 2025
    1.0
    Terrible customer service. There was only 1 person working and she didn’t acknowledge that we walked in at all. After a couple minutes of watching her do chores, I asked if there was anyone that could help us. She responded that she’s the only one there and proceeded with the chores. I was buying a sandwich for someone else, otherwise I would have walked out so fast. Please train your employees that customer service is an important part of the job. Zero stars.
  • KB
    Kahlen B
    Aug 29, 2025
    4.0
    Friendly service in a trying environment we were in there when it got slammed after the Oasis show.
  • ER
    Eileen Reilly
    Jul 19, 2025
    4.0
    Food was good but tables dirty and never wiped off despite sitting in the sub shop for an hour
  • MM
    Melissa Mott
    Jun 30, 2025
    3.0
    Food is ok. Customer service isn't very good except for 1-2 people there.
  • HH
    Houweida
    Jun 25, 2025
    3.0
    Get in, the guy was doing another sandwich for delivery, sliwly, talking to his colleagues in their language, not even saying “ i will be with you in a minute” just taking his time and laughing

Frequently Asked Questions About Subway

Where is Subway located in Chicago?

Subway is located at 1212 South Michigan Ave., Chicago, IL 60605.

What types of meals does Subway serve?

Subway serves breakfast, lunch, and dinner.