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Subway

3.9
(319 reviews)

Business Details

(312) 526-3532
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Chicago Subway® Restaurant at 1212 South Michigan Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1212 South Michigan Ave., Chicago, IL
60605, United States

Hours

Reviews

3.9
319 reviews
5 stars
160
4 stars
65
3 stars
40
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and lack of attention.

Food Quality

Food quality is generally appreciated, but there are complaints about freshness and portion sizes.

Cleanliness

Several reviews mention cleanliness issues, particularly with tables and restrooms.

Pricing

Customers express concerns about high prices and perceived value for money.
  • AV
    Adi & Jackie Valluru
    Feb 13, 2026
    1.0
    I am unfortunately very familiar with educating businesses about service dog laws, and I typically handle those conversations calmly. What I cannot tolerate is being yelled at and threatened in public. Today I entered this location with my service dog, who was sitting quietly and behaving appropriately. I was asked to provide a “service dog ID.” I politely explained that under federal law (ADA), there is no official service dog ID and businesses may only ask limited verification questions. Instead of handling the situation professionally, two employees began raising their voices. One loudly stated that if my dog bit someone, I would owe the store “one million dollars,” despite my dog remaining calm and not causing any disruption. The interaction was hostile, unnecessary, and embarrassing. I chose to leave rather than continue being spoken to that way. If this is how customers are treated over a simple misunderstanding, I cannot feel comfortable spending my money here. I will be canceling my workplace catering orders and ending any future business with this location.
  • DP
    Devki Patel
    Jan 27, 2026
    5.0
    They made me such a delicious sandwich tonight. very generous with the ingredients. The employees are friendly too. occasionally people will loiter here, but otherwise it’s a nice place to stop
  • EE
    Ethan
    Jan 15, 2026
    1.0
    Customer service is really lacking here. Charged me for something I didn’t even buy.
  • AS
    Abhilash siliveru
    Jan 5, 2026
    1.0
    Bread size is very small when compared to other subways
  • HS
    Holly Sanderson
    Dec 31, 2025
    5.0
    Did not eat here, but they were very kind when my friend had an emergency and needed help. Thank you.

Frequently Asked Questions About Subway

Where is Subway located in Chicago?

Subway is located at 1212 South Michigan Ave., Chicago, IL 60605.

What types of meals does Subway serve?

Subway serves breakfast, lunch, and dinner.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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