Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Chicago Subway® Restaurant at 1212 South Michigan Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and lack of attention.
Food Quality
Food quality is generally appreciated, but there are complaints about freshness and portion sizes.
Cleanliness
Several reviews mention cleanliness issues, particularly with tables and restrooms.
Pricing
Customers express concerns about high prices and perceived value for money.
AV
Adi & Jackie Valluru
Feb 13, 2026
1.0
I am unfortunately very familiar with educating businesses about service dog laws, and I typically handle those conversations calmly. What I cannot tolerate is being yelled at and threatened in public.
Today I entered this location with my service dog, who was sitting quietly and behaving appropriately. I was asked to provide a “service dog ID.” I politely explained that under federal law (ADA), there is no official service dog ID and businesses may only ask limited verification questions.
Instead of handling the situation professionally, two employees began raising their voices. One loudly stated that if my dog bit someone, I would owe the store “one million dollars,” despite my dog remaining calm and not causing any disruption.
The interaction was hostile, unnecessary, and embarrassing. I chose to leave rather than continue being spoken to that way.
If this is how customers are treated over a simple misunderstanding, I cannot feel comfortable spending my money here. I will be canceling my workplace catering orders and ending any future business with this location.
DP
Devki Patel
Jan 27, 2026
5.0
They made me such a delicious sandwich tonight. very generous with the ingredients. The employees are friendly too. occasionally people will loiter here, but otherwise it’s a nice place to stop
EE
Ethan
Jan 15, 2026
1.0
Customer service is really lacking here. Charged me for something I didn’t even buy.
AS
Abhilash siliveru
Jan 5, 2026
1.0
Bread size is very small when compared to other subways
HS
Holly Sanderson
Dec 31, 2025
5.0
Did not eat here, but they were very kind when my friend had an emergency and needed help. Thank you.