Subway

2.8
206 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out Restaurant
Your local Chicago Subway® Restaurant at Rotunda Building brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
Rotunda Building, Chicago, IL
60666, United States

Hours

Reviews

2.8
206 reviews
5 stars
55
4 stars
33
3 stars
25
2 stars
11
1 star
82

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and poorly treated.

Food Quality

Customers reported issues with food quality, including old ingredients, incorrect orders, and unsatisfactory portion sizes.

Service Speed

While some customers noted fast service, many others experienced long wait times and inefficient service, particularly during busy hours.

Pricing Issues

Several reviews mentioned high prices and unexpected charges for extras, leading to dissatisfaction with the overall value.

Cleanliness Concerns

There were complaints about cleanliness, including dirty work areas and unsanitary food handling practices.
  • JA
    jeff austin
    Sep 20, 2025
    5.0
    Great place
  • P2
    Ponyboy 275
    Sep 7, 2025
    2.0
    Ordered a chicken teriyaki sandwich. Can you says it comes with double cheese did not get double cheese. I asked for jalapenos and spinach and this is what I got. Also got a soda and everything came up to 19 something basically 20. Lazy way of making it and they put a No Refunds or Exchanges. Call sales are final tags because they most likely mess up the sandwiches a lot. And a lot of the sandwiches are not very satisfying. Genuinely hate that I got served like this. Honestly though it's on me for even paying for this crap.
  • KT
    Kimphuong Ta
    Aug 22, 2025
    1.0
    Staffs was poorly trained to make the food and our drinks tasted flat
  • AH
    Abhay Hegde
    Aug 8, 2025
    1.0
    Staff may not understand English. Hard, outdated multigrain bread. Do not go here.
  • DK
    Dan Koshkin
    Aug 3, 2025
    1.0
    Today (August 3rd, 2025, 7:45 CDT) I purchased a sandwich from this Subway, the person who was making the sandwich was rude along with the person at the cash register. I asked the person at the cash register for a plastic bag, and he refused to that as well. The sad part is that I'm an airline employee who buys frequently at that place, and for almost 3 years now Subway didn't bother to do anything about these employees.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located in the Rotunda Building, Terminal 3 at O'Hare International Airport in Chicago, IL 60666.

What are the operating hours of this Subway location?

This Subway is open daily from 5:00 AM to 8:30 PM, except on Wednesdays when it closes at 9:30 PM.