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Soulé

4.0
(2121 reviews)

Business Details

3615 W Roosevelt Rd, Chicago, IL
60624, United States
(773) 696-9485
https://soulechicago.com

About

Soul Food Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Soulé
3615 W Roosevelt Rd, Chicago, IL
60624, United States

Hours

Reviews

4.0
2,121 reviews
5 stars
1,235
4 stars
344
3 stars
191
2 stars
112
1 star
239

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some dishes praised while others criticized for being overly salty or poorly prepared.

Service Issues

Frequent complaints about slow service, inattentive staff, and poor customer service experiences.

Atmosphere

Generally positive feedback on the restaurant's ambiance and vibe, though some found the music too loud.

Consistency

Customers noted a decline in food quality and service consistency compared to earlier visits.

Staff Performance

While some servers received high praise, others were criticized for lack of professionalism and attentiveness.
  • DP
    Darlene Purkett
    Feb 22, 2026
    5.0
    This was my first time ordering carry out but I have eaten in the restaurant numerous times and as always the food was delicious. I appreciate the young lady working the carry out window made sure that they made the change to my order (I had ordered white meat and I wanted dark). The only complaint I have is the waiting area was tight, small and didn’t have enough room to sit, there was a lot of people picking up carry outs.
  • HL
    Hobe Love
    Feb 15, 2026
    1.0
    First thing i will say is, I do not mind paying high prices for Good food. Soulè was the opposite. Some of the food came out cold, and fast which makes me think it wasn't fresh. Our server didn't say much at first but eventually opened up. Offered water but didn't ask if we wanted anything else. The Jerk shrimp still had the shell on them, which was a little odd to me, leaving me wondering how could the shrimp be clean, and the shrimp on the fish was hard and dry From the pictures you would think this place is a go to, but we decided this place was a one and done for us eating wise. The music was good, and it could be a vibe at the bar with the right people but avoid the food.
  • DS
    Damarion Spann
    Feb 12, 2026
    5.0
    The location is totally beautiful! The place and food was great, the atmosphere was amazing and family oriented and the vibe was there. Definitely a 10/10 and will most definitely be going back soon :)
  • JR
    Jefelia Roberts
    Feb 7, 2026
    1.0
    I ordered the catfish dinner with greens, macaroni and cheese, and sweet potatoes as a pickup order. Unfortunately, the catfish had a strong old grease smell and was very dark in color. It tasted like it had been reheated, possibly in a microwave, rather than cooked fresh. The macaroni and cheese was overly salty, and while the greens were also on the salty side, they were at least edible. The sweet potatoes were the only item I actually enjoyed. In addition, despite this being a pickup order, the service was extremely slow. I do want to note that the young lady at the counter was very sweet and polite. Overall, this experience left a bad taste in my mouth, and I will not be patronizing this business again.
  • LM
    Lauren M.
    Feb 1, 2026
    5.0
    Because l will never get the chance to make such a wretched joke again: “Paris was not burning tonight.” First off, of course we were late for our dinner reservation on a Saturday no less. Then we added someone and had to switch tables. They also had to sweep a table while we were on it and then deal with our staggered orders. I ordered the jerk salmon pasta with shrimp which Paris graciously agreed to pack up the salmon on the side for me (I had a huge brunch, sue me.) Nicely seasoned and creamy. To top it off we were running them behind to turn the table over (that wasn’t even ours to begin with) and politely asked us to the bar, which is the way to do it in hospitality as you have to take care of all guests included. Paris managed all these annoying moving parts, remembered all aspects of our order and gave us attentive service in a busy establishment. Obviously don’t do what we did or expect him to become the cruise director of your experience, l’m not trying to add that pressure, but he really was a phenomenal server that made the experience for the price point the restaurant is at. (Also my compatriots hated the Mac and cheese, l didn’t try it but might want to put that out there. Salmon bites didn’t seem to be a hit with them either. But l really enjoyed my pasta!)

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Certified February 22, 2026Yext Knowledge Graph
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