Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,420 reviews
5 stars
666
4 stars
256
3 stars
154
2 stars
93
1 star
251
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some praised the burgers while others reported burnt or undercooked items.
Service Issues
Numerous complaints about slow service, rude staff, and poor customer interactions.
Cleanliness
Frequent mentions of unsanitary conditions in the restaurant, including dirty tables and trash.
Pricing
Customers noted that prices are high relative to the quality of food and service.
Positive Experiences
Some customers had positive experiences with friendly staff and enjoyed the food, particularly the burgers.
- VPVincent PutzJan 2, 20261.0Incredibly rude staff. Waited 15 minutes before even placing an order. There was 1 person in front of me in line with no one on register. Then waited an additional 25 minutes for my single burger.
- OCOZ CLAYDec 30, 20252.0This Place has to be so unsanitary! Everyone is unorganized. And cross contamination of handling food and cooking it is all over the place. The food looks terrible coming out of the kitchen...Let's not even talk about the wait for your order just to find out they screwed your order up!👍👎👎👎👎
- RBRyan BlunckDec 30, 20251.0My order was supposed to be ready at 6:10pm last night. After asking for an update on my order 3 times, I left without any food at 6:47pm. A truly incompetent staff that couldn’t possibly care any less about their job or the satisfaction of any of their customers. The place looked filthy and every customer looked annoyed and unhappy. Never again
- CCChrisInRealLifeDec 29, 20251.0They weren't even that busy and yet were behind on every single order. Had zero efficiency to get the food done or done right. Waited 30 minutes for 2 burgers, both of which had zero space like we had asked and were burnt to a crisp. This is one of the worst fast food experiences I've ever had. Do not go here.
- ELErick LunaDec 26, 20251.0La hamburguesa pudo haber estado mejor, pero no regresaría a comprobarlo. Las hamburguesas llegaron frías y nos llegaban en destiempo, tardaron muchísimo. El servicio fue grosero. Las papas nos llegaron 20 min después de haber terminado. Más adelante están las Five Guys y están mucho mejores.
Frequently Asked Questions About Smashburger
What type of food does Smashburger specialize in?
Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger?
Smashburger is open daily from 10:00 AM to 10:00 PM for dine-in, and delivery service is available from 10:30 AM to 9:30 PM every day of the week.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services to its customers.
Can I order Smashburger's food through an app?
Yes, you can order Smashburger's food using their Smashburger app available on the Apple App Store or via their website for online orders.
Does Smashburger have vegetarian options on the menu?
Yes, Smashburger serves vegetarian options as part of their menu.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms.
Does Smashburger welcome families and children?
Yes, Smashburger welcomes families and children and provides high chairs and a children's menu.
What nearby hotel can I stay at when visiting Smashburger at 360 North Michigan Avenue?
The LondonHouse Chicago and LondonHouse Chicago, Curio Collection by Hilton are nearby hotels where you can stay when visiting Smashburger.
Are there any notable restaurants close to Smashburger where I could dine or visit after my meal?
Nearby notable restaurants include On 21, Meat Moot USA, Red Robin Gourmet Burgers and Brews, Ocean Prime, Chiya Chai Riverwalk, and Beat Kitchen on the Riverwalk, offering a variety of dining experiences.
What points of interest are near Smashburger that I can explore before or after dining?
Points of interest near Smashburger include the London Guarantee Building, Ywca gym, and the Illinois State Bar Association. Visitors can easily combine a meal at Smashburger with visits to these locations.