Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,387 reviews
5 stars
653
4 stars
248
3 stars
152
2 stars
91
1 star
243
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the burgers as delicious and well-prepared, with specific mentions of favorites like the Colorado Burger and truffle mushroom burger.
Service Issues
Numerous reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.
Pricing
Customers expressed mixed feelings about pricing, with some finding it reasonable for the quality, while others felt it was too high for the service received.
Staff Friendliness
While some staff were described as friendly and helpful, others were reported as rude and unprofessional, leading to a negative dining experience.
- AHAijaz Hussain1 day ago1.0Disappointed in the way the Cashier (maybe the Manager - heavyset black guy with Beard) treated me on a recent trip. I come to this SB all the time but I will reconsider now.
- JMJonathan Medena2 days ago1.0honestly, i see why the ratings are this low. & they should be lower!!! the workers there are very rude and slow. i shouldn’t have been waiting 30 minutes for a burger… the place is also dirty!! trash all over the place. this place does not need to serve food to people because of how filthy it is. DON’T EAT HERE!
- BGBig GNov 14, 20251.0It’s a absolutely mess here. Kitchen can not communicate with the order. It took over 20mins to get the food served, and they are already cold
- CVCroft VandervortNov 14, 20251.0The manager employee black guy heavy set with a beard that works Friday nights around 8:30 p.m. is rude ignorant arrogant and doesn't know how to communicate or provide hospitality or service with a genuine wholesome smile. He's rude to the food couriers and the guy who prepares the food also he doesn't know how to help anybody he wants to sound like he's right. He's trying to tell the prepper and the food couriers to confirm the order pickup before handing the entire order which includes a milkshake before the courier can confirm the order. He's working too fast for his own good he needs to slow down and look at what he's doing because the food courier is not in a hurry either. The ambiance of the place feels scary and chaotic and very uncomfortable. The employees don't know how to communicate with customers or food couriers. They don't seem to like any questions. The employees seem to including the women employees seem to only speak less than 10 words and look down on non-English speaking people, not realizing education pays off and also not realizing where the English language came from. Everybody wants to act like they have a master's degree in English.
- HKHani KassimNov 7, 20254.0Busy restaurant with good and delicious burgers especially the crispy smash patties. A little pricey for the combo, as you have to buy everything seperate reaching to about 20 bucks for a burger, fries and a drink
Frequently Asked Questions About Smashburger
What type of food does Smashburger specialize in?
Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours of Smashburger?
Smashburger is open daily from 10:00 AM to 10:00 PM for dine-in, and delivery service is available from 10:30 AM to 9:30 PM every day of the week.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services to its customers.
Can I order Smashburger's food through an app?
Yes, you can order Smashburger's food using their Smashburger app available on the Apple App Store or via their website for online orders.
Does Smashburger have vegetarian options on the menu?
Yes, Smashburger serves vegetarian options as part of their menu.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms.
Does Smashburger welcome families and children?
Yes, Smashburger welcomes families and children and provides high chairs and a children's menu.
What nearby hotel can I stay at when visiting Smashburger at 360 North Michigan Avenue?
The LondonHouse Chicago and LondonHouse Chicago, Curio Collection by Hilton are nearby hotels where you can stay when visiting Smashburger.
Are there any notable restaurants close to Smashburger where I could dine or visit after my meal?
Nearby notable restaurants include On 21, Meat Moot USA, Red Robin Gourmet Burgers and Brews, Ocean Prime, Chiya Chai Riverwalk, and Beat Kitchen on the Riverwalk, offering a variety of dining experiences.
What points of interest are near Smashburger that I can explore before or after dining?
Points of interest near Smashburger include the London Guarantee Building, Ywca gym, and the Illinois State Bar Association. Visitors can easily combine a meal at Smashburger with visits to these locations.