Smashburger

4.1
1047 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
4709-N West Foster Avenue, Chicago, IL
60630, United States

Hours

Reviews

4.1
1,047 reviews
5 stars
675
4 stars
115
3 stars
61
2 stars
40
1 star
156

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and other menu items as delicious, with some noting the greasy nature of the food.

Service Experience

While many reviews highlighted friendly and efficient service from staff like Genesis and Rosie, there were significant complaints about poor customer service and long wait times at certain locations.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing to a positive dining atmosphere.

Management Issues

Several reviews pointed out management problems, including unprofessional behavior and poor handling of customer complaints, leading to a negative impact on service.
  • MZ
    matthew zimmers
    1 day ago
    5.0
    I specifically want to highlight a woman that works there, Genesis. She was incredibly attendant, pleasant and seemed like she had every job there. There are little things you notice in someone who’s got a talent for service. She made the experience very good. Also, the food was awesome.
  • GP
    Gustavo P
    6 days ago
    5.0
    First time at Smash burger, and I only have great things to say about the location. Friendly and patient staff, along with flavorful food. Definitely stop by if you need a savory bite. Try Genesis' Mac and Cheese!
  • LB
    Linda Barhoumeh
    Jan 1, 2026
    5.0
    First time here and it’s a 5/5!! Chicken sandwich, classic burger, chicken tenders, Brussel sprouts and chili cheese dog are amazing!! A total win for our family. With it being our first time here when taking our order, Genesis was very patient gave us recommendations and even made sure all of our food came out at the same time, nice and hot. Great neighborhood burger joint. A must try.
  • JC
    Joshua Concepcion
    Dec 29, 2025
    4.0
    The food is pretty good. But theres just one thing and that is that the burgers are VERY greasy. I ordered a regular smashburger and a cowboy hot dog. When the burger came out the wrapper itself was very soaked. Upon eating it, every bite just felt very greasy and salty it just felt very off setting. It kind of masked the overall taste of the burger itself on how greasy it was. It made me put off eating the hot dog after i was finished with the burger due to how groggy i felt. This place always serves pretty good burgers but lately its just extremely greasy.
  • ST
    Shirley Trinidad
    Dec 26, 2025
    1.0
    I went to the location on west Foster Ave. Store #1745 As I walked in I noticed the floor was very slippery where the counter is for take out orders. I almost slipped and fell luckly I caught my balance and didn't hit the floor. I told one of the employees (short white lady wearing a hat). She was like its because I have non skid shoes???? I was like does'nt matter what kind of shoes your wearing its slippery! You could see there was apparenty a spill at one point and it was not mopped properly. When I placed my order I asked for 2 cups for water and she looked irritated that I asked for cups so she slams them on the counter! So I walk over to get a straw and she yells and said don't take straws from the take out section go get them over by the pop machines! I was like geeeez. So I sit down waiting for my order and noticed how dirty the floors were, it was pretty disgusting. I was like geez when was the last time they mopped their floors! The food was okay, but totatally bad vibes. I will try a different location next time.

Frequently Asked Questions About Smashburger

What type of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours of Smashburger?

Smashburger is open daily from 10:30 AM to 10:00 PM for dine-in, and delivery is available from 11:00 AM to 9:30 PM every day.