Business Details
About
South American Restaurant
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
4,055 reviews
5 stars
2,592
4 stars
690
3 stars
281
2 stars
141
1 star
351
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the delicious and authentic Puerto Rican food, though some reported inconsistencies in quality and freshness.
Service Issues
Several reviews highlighted poor service experiences, including rude staff and slow service, particularly during busy times.
Catering Reliability
Multiple customers expressed disappointment with catering services, citing issues with order fulfillment and lack of communication.
Atmosphere
The restaurant's atmosphere received positive remarks, with many enjoying the lively environment and decor.
Pricing Concerns
Some customers felt that prices were too high for the portion sizes and quality received.
- BObepos1luv okJan 3, 20263.0Basic customer service. Steak Jibarito was seasoned & tender however, little on the cold side perhaps because it was cold inside the place. Arroz con dules and habichuelas guisadas was good. So was the Alcapurria(not shown).
- DODorothy OwenJan 2, 20265.0Of all the jibaritos in Chicago, Ponce has the superior jibarito. 10/10 no notes keep up the good work highly recommended! Love this place!
- JAJuana AbasalDec 31, 20251.0Very disappointed with this restaurant and its delivery service. The restaurant decided to cancel a delivery order right at the time that it was supposed to be delivered. Not even apologetic. Do not order from this restaurant very unreliable
- ACAlexis CastilloDec 28, 20251.0Ugh should’ve waited for my boyfriend, they always give him an extra alcapurria but shorted me one that I paid for and I came all the way back to just get one cold one. I’ll never show my face in there again clearly I need a translator next time.
- BRBelle RomanDec 3, 20255.0We hired Ponce for our wedding celebration and would absolutely give them a solid 5 stars. The food was incredible, the prices were reasonable, and our guests loved the PR food truck as our late-night bites. Even in late October, everyone was happy to wait outside for a plate or a warm bowl of soup, that’s how good everything was. I do want to offer one tip for anyone booking them for an event: communication can be a bit challenging at first. It took several attempts to reach the catering contact by phone and email, and the phone support wasn’t the most helpful when trying to walk through menu options. After a few failed attempts, we finally decided to stop by in person and from that moment on, everything was smooth sailing. Once we met with them, the service was great. During the tasting they went through all the menu options with us, made thoughtful suggestions, and were incredibly accommodating with our feedback. The final result exceeded our expectations. They arrived at our venue, Row 24, exactly when they said they would and handled the entire setup themselves. Seeing the food truck outside with a long line of happy guests made the moment even more special. The photos speak for themselves. Everyone was excited to try the food. If you’re considering Ponce for an event, just be prepared to follow up more than once in the beginning- it’s worth it. The food, the experience, and the joy it brought our guests made hiring them one of the best decisions we made for our wedding.
Frequently Asked Questions About Ponce Restaurant
What are the regular business hours of Ponce Restaurant?
Ponce Restaurant is open from 10:00 AM to 8:00 PM Monday through Wednesday, extends to 9:15 PM on Thursday, and stays open until 10:00 PM on Friday and Saturday. On Sunday, it operates from 10:00 AM to 9:00 PM.
What are the delivery hours for Ponce Restaurant?
Delivery is available from 10:00 AM to 7:15 PM Monday through Wednesday, extended to 9:15 PM from Thursday to Saturday, and until 8:14 PM on Sunday.
Does Ponce Restaurant offer takeout services and what are the takeout hours?
Yes, Ponce Restaurant offers takeout services. Takeout hours are 10:00 AM to 7:15 PM Monday to Wednesday, 10:00 AM to 9:15 PM Thursday to Saturday, and 10:00 AM to 8:15 PM on Sunday.
Is Ponce Restaurant open on major holidays?
No, Ponce Restaurant is closed on major holidays including Thanksgiving Day, Christmas Day, and New Year's Day each year.
What pickup and delivery services does Ponce Restaurant provide?
Ponce Restaurant provides in-store pickup, delivery, and curbside pickup services for customer convenience.
What type of cuisine does Ponce Restaurant specialize in?
Ponce Restaurant specializes in South American, Puerto Rican, Caribbean, and Latin American cuisine, offering seafood, sandwiches, and brunch options as well.
Where is Ponce Restaurant located?
Ponce Restaurant is located at 4313 W Fullerton Ave, Chicago, IL 60639, USA.
What nearby dining options are available around Ponce Restaurant?
Nearby dining options include Tacotlan (Mexican and Latin American restaurant), Mariscos Nayarit (seafood restaurant), Tropicuba (Cuban and Caribbean restaurant), and El Taconazo Jr. (fast food taco restaurant). These provide a variety of Latin and Caribbean flavors and could be nice to explore before or after visiting Ponce Restaurant.
Are there any beauty or wellness services near Ponce Restaurant?
Yes, nearby beauty and wellness services include Mia's Hair Salon, Infinity Nails, and Casa Glam Spa. Customers might enjoy visiting these places for a beauty treatment alongside a meal at Ponce Restaurant.
What other useful services are located near Ponce Restaurant?
Near Ponce Restaurant, you can find several useful services such as Fullerton Animal Clinic PC for pet care, ND Cleaning Services for home cleaning and improvement, Metro by T-Mobile for mobile phones, and Neighborhood Laundromat for laundry needs.