Business Details
About
South American Restaurant
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
4,025 reviews
5 stars
2,574
4 stars
683
3 stars
280
2 stars
141
1 star
347
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers praised the authentic flavors while others reported dry or poorly prepared dishes.
Service Issues
Numerous complaints about slow service, incorrect orders, and unprofessional staff behavior.
Pricing Concerns
Customers expressed dissatisfaction with rising prices, feeling that the value for money has decreased.
Atmosphere
The restaurant has a lively atmosphere, but some found it too loud, impacting the dining experience.
Catering Reliability
Significant issues reported with catering orders, including unfulfilled promises and lack of communication.
- ENEstrellita NatalNov 15, 20255.0Wonderful Customer Service & Delicious Food!! Thank You So Much for the great service I received ❤️
- LPLuis PerezNov 15, 20255.0Todo estuvo muy bueno. Mi única recomendación es el Churrasco, es muy fino y puede que por eso no tenía sabor. Pero todo lo demás muy bueno
- DCDaisy CervantesNov 9, 20251.0This was mine and my partners first time there and probably our last. The waitress was very rude and gave us both wrong orders. She had even forgot something and I politely asked for it again after waiting for her to bring it and she seemed annoyed. Once she did bring it, she almost slapped it on to the tabled annoyed once again. We were not rude at all, and when it came to pay, she told us the total as she rolled her eyes. I almost didn’t tip and I honestly shouldn't have. Very disappointed. Also the food was not what I expected and tasted more like take out than fresh.
- AGA GNov 6, 20254.0Always great lechon and bistec encebollado. Normally the tostones w garlic sauce are also excellent but this time I think they were obviously sitting around and someone decided to just refry instead of making a new batch. Not good. So four and a half stars.
- IHIris HernandezOct 30, 20251.0We ordered salchichon soup and a side of white rice with a few small sides and it was over $40. To our surprise the soup was only half filled and the rice although I ordered extra was a small container. Not sure what changed but before the soup was filled and worth the $10 now its orange salt water with half a small potato and a pieces of salchichon. Time to find a new place for soup cause this isn't it. Very disappointing! Drove and hour out of the suburbs for far less than par.
Frequently Asked Questions About Ponce Restaurant
What are the regular business hours of Ponce Restaurant?
Ponce Restaurant is open from 10:00 AM to 8:00 PM Monday through Wednesday, extends to 9:15 PM on Thursday, and stays open until 10:00 PM on Friday and Saturday. On Sunday, it operates from 10:00 AM to 9:00 PM.
What are the delivery hours for Ponce Restaurant?
Delivery is available from 10:00 AM to 7:15 PM Monday through Wednesday, extended to 9:15 PM from Thursday to Saturday, and until 8:14 PM on Sunday.
Does Ponce Restaurant offer takeout services and what are the takeout hours?
Yes, Ponce Restaurant offers takeout services. Takeout hours are 10:00 AM to 7:15 PM Monday to Wednesday, 10:00 AM to 9:15 PM Thursday to Saturday, and 10:00 AM to 8:15 PM on Sunday.
Is Ponce Restaurant open on major holidays?
No, Ponce Restaurant is closed on major holidays including Thanksgiving Day, Christmas Day, and New Year's Day each year.
What pickup and delivery services does Ponce Restaurant provide?
Ponce Restaurant provides in-store pickup, delivery, and curbside pickup services for customer convenience.
What type of cuisine does Ponce Restaurant specialize in?
Ponce Restaurant specializes in South American, Puerto Rican, Caribbean, and Latin American cuisine, offering seafood, sandwiches, and brunch options as well.
Where is Ponce Restaurant located?
Ponce Restaurant is located at 4313 W Fullerton Ave, Chicago, IL 60639, USA.
What nearby dining options are available around Ponce Restaurant?
Nearby dining options include Tacotlan (Mexican and Latin American restaurant), Mariscos Nayarit (seafood restaurant), Tropicuba (Cuban and Caribbean restaurant), and El Taconazo Jr. (fast food taco restaurant). These provide a variety of Latin and Caribbean flavors and could be nice to explore before or after visiting Ponce Restaurant.
Are there any beauty or wellness services near Ponce Restaurant?
Yes, nearby beauty and wellness services include Mia's Hair Salon, Infinity Nails, and Casa Glam Spa. Customers might enjoy visiting these places for a beauty treatment alongside a meal at Ponce Restaurant.
What other useful services are located near Ponce Restaurant?
Near Ponce Restaurant, you can find several useful services such as Fullerton Animal Clinic PC for pet care, ND Cleaning Services for home cleaning and improvement, Metro by T-Mobile for mobile phones, and Neighborhood Laundromat for laundry needs.