Pizza Hut

3.4
788 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 8849 S Stony Island Ave in Chicago, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
8849 S Stony Island Ave, Chicago, IL
60617, United States

Hours

Reviews

3.4
788 reviews
5 stars
291
4 stars
161
3 stars
102
2 stars
64
1 star
170

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked pizzas, burnt items, and missing ingredients.

Customer Service

Customer service experiences varied widely, with some praising staff for their helpfulness while others reported rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about late deliveries, incorrect orders, and poor communication regarding order status.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty seating and spills on the floor.

Order Accuracy

Frequent issues with incorrect orders being received, leading to customer dissatisfaction.
  • RS
    Raphael Shores
    Dec 29, 2025
    2.0
    Ordered online delivery at 8:40 Pizza and Cinnabon arrived 10:20 Pizza was warm as if it sat for 3 min. Cheese no longer gooey or greasy. Dry and Cinnabon burnt. No answer when I called to complain.
  • TW
    Temperance Watkins
    Dec 19, 2025
    1.0
    Placed online order @ 10:47am for 1pm delivery. Its now 1:43pm and the order has been rescheduled 3xs. The store isn't answering phone. Completely unacceptable and will not be ordering again. I now have to go get pizza from Dominos, they dont have this issue.
  • RH
    Rhonda H
    Nov 17, 2025
    5.0
    I ordered a pizza and soda to be delivered for a friend in Chicago (I live in Florida). DoorDash picked up the order for delivery. I stated in the instructions that my friend was disabled and needed to call her upon arrival (I left her number in the instructions). The delivery driver did not follow the instructions. Instead he called me, in Florida. I informed him to call the number in the instructions. He seemed to not understand what I was saying. At this point, I realized that he did not speak english and probably was unable to read english (probably explains why he called me instead of my friend). So she didn't receive the $30 worth of food. I called DoorDash and they refunded the amount, not directly to my debit card but to the Pizza Hut in which I placed the order. After receiving that information, I called the Pizza Hut. I spoke with the general manager, Tunisha, store #042561. She attempted to refund my money but the computer was rejected my debit card. So she contacted a Pizza Hut in Florida to see if they would honor the refund. They refused to do so. So after about a week of Ms. Tunisha's patience and diligence, she figured out how to refund the money to a different debit card. This young lady demonstrated the true meaning of customer service and professionalism. She went above and beyond while keeping a calm and patient manner. I thank you because it's not about the money but more so about the experience. Thank you Ms. Tunisha
  • BF
    beatrice “Bea” flowers
    Nov 4, 2025
    5.0
    Quick bite to eat
  • CT
    C T
    Nov 3, 2025
    1.0
    I ordered the deal for delivery which came in time. But the food was disgusting. The bottom of the pizzas seemed uncooked, it was like it was just flatten unbaked dough. This location is not far from me, and I suddenly remembered that I never eat there because it's always yucky! The edges of the pizzas were faintly golden brown as if they had taken a blow torch across the top of the pizzas and around the edges and just left the crust underneath uncooked. I was just trying to feed my family dinner and retire for the evening. I ended up supplementimg my meal with a PBJ sandwich after only just eating a bit of the pizza toppings. The wings were the worst as well. Very difficult to chew. I usually order from the Domino's on Cottage for pizza deals or Italian Fiesta. It's terrible that I don't have any other decent options. Quality into today's economic crisis is number one. People don't want to waste money on food that's uneatable.

Frequently Asked Questions About Pizza Hut

Where is this Pizza Hut location in Chicago, IL?

This Pizza Hut is located at 8849 S Stony Island Ave, Chicago, IL 60617.

What are the hours of operation for Pickup and Delivery?

Pickup and delivery are available Monday through Thursday and Sunday from 10:00 AM to 11:00 PM, and on Friday and Saturday from 10:00 AM to midnight.