Papa Johns Pizza

3.0
290 reviews
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Business Details

5359 N. Broadway, Chicago, IL
60640, United States
(773) 561-7272
https://locations.papajohns.com/united-states/il/60640/chicago/5359-n.-broadway?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Chicago, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Chicago pizza for any occasion. Call us for pizza delivery in Chicago or stop by 5359 N. Broadway for carryout to order the best pizza in Chicago, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
5359 N. Broadway, Chicago, IL
60640, United States

Hours

Reviews

3.0
290 reviews
5 stars
107
4 stars
33
3 stars
16
2 stars
20
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from employees, leading to a frustrating experience for customers.

Order Accuracy

Many customers reported receiving incorrect orders, including wrong pizzas and missing toppings, contributing to dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or undercooked pizzas, while others praised the taste.

Cleanliness

Concerns were raised about unsanitary practices, such as employees not wearing gloves while handling food.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and timely service.
  • AS
    Ashish Shiwlani
    Dec 25, 2025
    1.0
    Extremely disappointing experience. The biggest issue with this place isn’t the food it’s the people. The employees were rude, dismissive, and carried serious ego issues, which made a simple visit unnecessarily frustrating. The owner really needs to focus on customer service instead of just chasing quick money. If this attitude toward customers continues, it’s hard to see how this business can survive long term. People don’t come back to places where they’re treated with disrespect.
  • SH
    Sam Han
    Dec 25, 2025
    1.0
    I ordered 2 garden pizza and I got completely different pizza no refund was offered
  • AR
    Ajas Rider
    Dec 21, 2025
    5.0
    Best pizza ever
  • MP
    Maddy Parnell
    Dec 7, 2025
    1.0
    My boyfriend and I were having a movie night so decided to order some pizza. I really wanted stuffed crust, but Pizza Hut doesn't deliver to our house, so we went with Papa John's. I'm not from here and Papa John's has always been my favorite, but this was hands down the WORST experience I've had, not just with Papa John's, but with pizza in general. We ordered Epic stuffed crust, with spinach, tomato, and olives. He is vegetarian, so no meat. We also ordered a side of marinara and ranch. The order arrives, is horribly thin crust (not stuffed), incorrect sauces, and the worst part, we received a cheese and chicken pizza. None of the toppings we ordered ended up on our pizza. To add the cherry on top, the pizza was "meh" at best. Definitely nothing to write home about. Barely any sauce under the cheese. Very horrible pizza experience, 0/10. I'm a hardcore fan of papa john's and I'm never wanting to get food from here ever again.
  • BJ
    Brandon James
    Dec 7, 2025
    5.0
    Friendly staff, place is always clean, order is always right. Highly recommended
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Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery at Papa Johns Pizza on Fridays?

Delivery is available from 10:00 AM to 1:00 AM on Fridays at Papa Johns Pizza.

Does Papa Johns Pizza offer contactless delivery options?

Yes, Papa Johns Pizza provides no-contact delivery services for your safety.